Bilingual Case Analyst (French/English) — Remote STD Claims

Manulife; Remote; CAD 57,000 - 68,000; Full time

Job summary

A leading insurance provider in Canada is seeking a dedicated claims professional to manage Short Term Disability claims from intake to resolution. Candidates must be bilingual in French and English and possess strong organizational skills to handle a high volume of workload efficiently. The role emphasizes collaboration within a team and excellent customer service. This position also offers a flexible remote work environment and a comprehensive benefits package.

Benefits

Flexible remote work environment

Comprehensive benefits package including health and wellness

Opportunities for career advancement

Qualifications

• Bilingual in French and English for effective client communication.
• Strong organizational and planning skills with attention to detail.
• Ability to manage high workload volumes and short turnaround times.

Responsibilities

• Manage Short Term Disability (STD) claims from intake to resolution.
• Build strong service relationships with plan members and providers.
• Gather claims information to facilitate decision-making.

Skills

Bilingual (French & English)

Strong organizational skills

Ability to multi-task

Collaborative team working

Excellent customer service

Tools

MS Word

MS Excel

Job description

A leading insurance provider in Canada is seeking a dedicated claims professional to manage Short Term Disability claims from intake to resolution. Candidates must be bilingual in French and English and possess strong organizational skills to handle a high volume of workload efficiently. The role emphasizes collaboration within a team and excellent customer service. This position also offers a flexible remote work environment and a comprehensive benefits package.