Bilingual Case Analyst

Manulife Financial; Remote; CAD 40,000 - 68,000; Full time

Job summary

A leading financial services provider is seeking a Short Term Disability Intake Case Manager in Quebec. The role involves managing STD claims from intake to resolution, necessitating strong organizational and bilingual communication skills. The successful candidate will build service relationships, review claims, and maintain a positive team influence. This position offers remote work opportunities with a comprehensive benefits package and a salary range between $40,425.00 CAD and $67,375.00 CAD depending on experience and location.

Benefits

Comprehensive health benefits

Retirement savings plans

Generous paid time off

Qualifications

• Must possess bilingual communication skills in French and English.
• Ability to organize and prioritize workload effectively.
• Experience in managing professional relationships.

Responsibilities

• Manage STD claims from intake to resolution.
• Build strong service relationships with stakeholders.
• Review incoming claim applications against established criteria.

Skills

Bilingual (French & English)

Strong organizational skills

Ability to multi-task

Positive attitude

Customer service skills

Tools

MS Word

MS Excel

Job description

Group Disability is seeking for action-oriented individual with strong team spirit, client-oriented service, high autonomy and problem-solving skills to join its fast-paced team as a Short Term Disability (STD) Intake Case Manager.

In this role, you will be responsible for managing straightforward STD claims from intake to resolution.

Position Responsibilities

• The ability to build and maintain strong service relationships with plan members, plan sponsors, health care providers and internal partners;
• The ability to identify and efficiently gather outstanding claims assessment information
• A strong commitment to quality, accuracy and timeliness;
• Strong written (emails, formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders;
• Impeccable time management and organizational skills;
• Reviewing incoming STD claim applications against an established set of criteria;
• Identifying and following up for outstanding information;
• Initiating and maintaining frequent email and telephone contact with plan members and plan sponsors and health care providers;
• Triaging claims through contractual, medical, functional and vocational analysis;
• Approving, paying and managing STD claims through executing established claims management processes and principles;
• Transfer claims to higher levels when required;
• Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables;
• Prioritizing and re-prioritizing constantly conflicting demands with very tight turnaround times.

Required Qualifications

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Strong organizational, prioritization and planning skills; ability to gather information from key sources to assist in claim set-up and management, while paying attention to details
• Ability to multi-task and cope with high workload volumes and short turn-around times.
• Ability to work successfully and collaboratively with other team members, as part of a high functioning team to achieve common objectives.
• Ability to handle job pressures in a way that does not interfere with team/colleague’s work.
• Must have a positive attitude and be a positive influence within the team
• Ability to manage professional relationships with external and internal partners while displaying positive customer service skills.

Preferred Qualifications

• Familiarity with medical terminology
• Intermediate PC skills with MS Word, MS Excel
• Previous Group Disability Claims experience an asset

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

加拿大, 魁北克省 -全職遠端工作

Working Arrangement

遠端工作

Salary range is expected to be between

$40,425.00 CAD - $67,375.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.