Bilingual Case Analyst

Manulife; Remote; CAD 57,000 - 68,000; Full time

Job summary

A leading insurance provider in Canada is seeking a dedicated claims professional to manage Short Term Disability claims from intake to resolution. Candidates must be bilingual in French and English and possess strong organizational skills to handle a high volume of workload efficiently. The role emphasizes collaboration within a team and excellent customer service. This position also offers a flexible remote work environment and a comprehensive benefits package.

Benefits

Flexible remote work environment

Comprehensive benefits package including health and wellness

Opportunities for career advancement

Qualifications

• Bilingual in French and English for effective client communication.
• Strong organizational and planning skills with attention to detail.
• Ability to manage high workload volumes and short turnaround times.

Responsibilities

• Manage Short Term Disability (STD) claims from intake to resolution.
• Build strong service relationships with plan members and providers.
• Gather claims information to facilitate decision-making.

Skills

Bilingual (French & English)

Strong organizational skills

Ability to multi-task

Collaborative team working

Excellent customer service

Tools

MS Word

MS Excel

Job description

Why consider this job opportunity:

• Salary up to $67,375.00 CAD
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Comprehensive and customizable benefits package, including health, dental, and wellness benefits
• Supportive and inclusive workplace culture that values diversity
• Participation in incentive programs tied to performance

What to Expect (Job Responsibilities):

• Manage straightforward Short Term Disability (STD) claims from intake to resolution
• Build and maintain strong service relationships with plan members, plan sponsors, healthcare providers, and internal partners
• Gather and assess outstanding claims information to facilitate decision‑making
• Review incoming STD claim applications against established criteria and triage claims as necessary
• Maintain productive relationships with internal partners to achieve client service deliverables

What is Required (Qualifications):

• Bilingual (French & English) is required for effective communication with clients
• Strong organizational, prioritization, and planning skills with attention to detail
• Ability to multi‑task and cope with high workload volumes and short turnaround times
• Proven ability to work collaboratively within a team to achieve common objectives
• Positive attitude and ability to manage professional relationships while providing excellent customer service

How to Stand Out (Preferred Qualifications):

• Familiarity with medical terminology
• Intermediate PC skills with MS Word and MS Excel
• Previous experience in Group Disability Claims is an asset

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