Bilingual Care Coordinator

South-East Ottawa Community Health Centre; Ottawa; On-site; CAD 68,000 - 81,000; Full time

Job summary

A community health organization in Ottawa seeks a Bilingual Care Coordinator for a 14-month contract. This role involves managing complex client cases through an intensive case-management approach. You will facilitate collaboration among clients, families, and care teams to develop coordinated care plans. The ideal candidate has post-secondary education in health and experience in community care. Salary ranges from $68,468 to $80,553 per year, based on experience.

Qualifications

• Current registration with a College and/or regulatory body.
• 3-5 years experience in community and/or primary care.
• Experience with mental health and addictions.

Responsibilities

• Manage a caseload of clients with complex needs.
• Facilitate collaboration among care teams.
• Adjust care plans in real time based on client needs.

Skills

Client counseling

Care coordination

Case management

Mentoring and coaching

Fluency in English

Fluency in French

Education

Post-secondary education in health and/or social services

Diploma in case management

Job description

Maternity Leave Coverage, 14-month contract

What We Do

The South-East Ottawa Community Health Centre (SEOCHC) is a community-based organization that has provided integrated, interdisciplinary team-based care for over 40 years. Our mission is to make a positive difference in the lives of people who face inequities – by providing accessible community health and social services. We look to bring people together with the resources, expertise and services they need so that we can do our part to build a healthy, thriving community. At the heart of our delivery model are our shared commitment to equity and social justice, whole person health, community collaboration, heart driven integrity and evidence informed excellence.

Our talented, passionate team at SEOCHC makes a real and tangible impact on the lives of the residents of our community. We collaborate to deliver best-in-class services and care, and we’re looking for a Bilingual Care Coordinator to join us in our mission.

Overview

As a key member of the care team, the Care Coordinator plays a central role in supporting clients with complex needs through an intensive case-management approach. They bring together clients, their families, and multidisciplinary care teams to create coordinated care plans grounded in client goals. Through regular touchpoints, they promote health literacy, monitor progress, adjust plans in real time, and ensure smooth transitions across the health system.

Key Responsibilities

• Manage a caseload of clients with complex needs using an intensive case-management approach.
• Facilitate collaboration among clients, families/supports, and multidisciplinary care teams to develop coordinated, client-centered care plans.
• Conduct regular touchpoints to encourage health literacy, support self-management, and assess progress.
• Make real-time adjustments to care plans based on client needs and changes in circumstances.
• Improve transitions within the health care system by promoting strong communication and coordination between care team members.
• Advocate for clients and provide information to both clients and their care teams to support informed decision-making.

Qualifications

• Current registration with a College and/or regulatory body (ONA, OCSW, etc.).
• Post-secondary education in health and/or social services.
• Diploma or continuing education in case management and/or care coordination is an asset.
• 3 – 5 years demonstrated experience in community and/or primary care setting that includes client counseling, care coordination, case management and/or discharge planning.
• Background in clinical practice, social work, and/or community health with experience performing a comprehensive health or symptom directed assessment and synthesizing data from multiple sources.
• Experience serving those living with mental health and addictions.
• Ability to solve problems and adapt to changing circumstances within the work environment and effectively support change.
• Ability to mentor and coach dispersed partner’s front line staff in adopting new tools and methodologies.
• Ability to function as change agents and implement change management activities to ensure the integrity and quality around processes are standardized.
• Demonstrated understanding of the social determinants of health and the impact on clients.
• Training in Non-Violent Crisis Intervention, First Aid & CPR, MI training, ASSIST, etc.
• Fluency in English and French is required, other languages an asset.

Salary

$68,468 to $80,553/annum, commensurate with experience. HOOPP eligible.

Additional Information

For more information on our Centre visit www.seochc.on.ca.

Please apply with your resume and a cover letter.

Thank you for your time and interest, however, please note that only applicants selected for an interview will be contacted.

The Centre is committed to employment equity. SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

We strongly encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to Indigenous Peoples, racialized persons, members of the 2SLGBTQIA+ community, persons with disabilities, and others with lived experience of systemic barriers to equity.