Bilingual Call Center Specialist - English & French

Chubb; Markham; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading insurance provider in Markham is seeking a Bilingual Call Centre Representative to deliver exceptional customer service and resolve inquiries related to policies and claims. The ideal candidate should have at least 2 years of relevant experience, be bilingual in English and French, and have excellent communication skills. This full-time position requires effective multitasking and the ability to maintain professionalism in a fast-paced environment.

Qualifications

• 2 years of relevant work experience preferred.
• Must be detail oriented and possess excellent Customer Relations skills.
• Must be licensed in Accident & Sickness, and Life or be willing to obtain insurance licenses.

Responsibilities

• Provide excellent customer service regarding policy inquiries.
• Investigate and resolve customer inquiries regarding coverage and claims.
• Maintain confidentiality of client account information.
• Meet productivity and quality objectives.
• Support phone enrollments and ensure timely case assignment.

Skills

Excellent communication skills

Sales acumen

Interpersonal skills

Problem-solving skills

Bilingual in English and French

Tools

Microsoft Office

Job description

A leading insurance provider in Markham is seeking a Bilingual Call Centre Representative to deliver exceptional customer service and resolve inquiries related to policies and claims. The ideal candidate should have at least 2 years of relevant experience, be bilingual in English and French, and have excellent communication skills. This full-time position requires effective multitasking and the ability to maintain professionalism in a fast-paced environment.