Bilingual Call Center Pro — Flexible Hours & Growth

MCI; Sydney; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A tech-enabled business services company in Sydney is looking for Bilingual Call Center Representatives to provide customer support for various clients. The role involves handling customer inquiries, troubleshooting issues, and maintaining accurate documentation. Applicants should have strong communication skills, a high school diploma, and be comfortable using Microsoft Office. The company offers competitive hourly pay, bonuses, and comprehensive benefits including paid training and flexible schedules.

Benefits

Paid Training

Paid Time Off

Medical, Dental, Vision

Life Insurance

Retirement

Advancement Opportunity

Flexible Schedules

Daily Contests, Prizes

Casual Dress Code

Regular Raises

Qualifications

• Must be 18 years or older.
• Ability to type 20+ words per minute.
• Reliable and punctual with strong time management.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Use internal systems to manage accounts and inquiries.
• Ensure first-call resolution through effective troubleshooting.

Skills

Strong written and verbal communication skills

Problem-solving

Customer empathy

Time management

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

A tech-enabled business services company in Sydney is looking for Bilingual Call Center Representatives to provide customer support for various clients. The role involves handling customer inquiries, troubleshooting issues, and maintaining accurate documentation. Applicants should have strong communication skills, a high school diploma, and be comfortable using Microsoft Office. The company offers competitive hourly pay, bonuses, and comprehensive benefits including paid training and flexible schedules.