Bilingual Call Center Agent

Nordia Inc.; Dieppe; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Dieppe is seeking a bilingual directory assistance agent to join their overnight team. This role involves helping customers with directory inquiries and requires fluency in both English and French. A competitive hourly wage, alongside full benefits after six months, will be offered. Candidates should be detail-oriented and possess strong communication skills. A high school diploma is required and a typing speed of 30 words per minute is necessary.

Benefits

Competitive salary with bonuses

Fully paid training

Comprehensive benefits plan after six months

Modern office facilities with relaxation areas

Qualifications

• Availability for full-time night shifts (11:00 pm to 7:00 am) including possible day shifts.
• Typing speed of 30 words per minute.
• Reside near the NQX Moncton centre for daily commuting.

Responsibilities

• Answer calls providing directory assistance.
• Perform multi-tasking tasks in a computerized environment.
• Ensure professional service according to quality standards.

Skills

Fluent in English and French

Excellent communication skills

Attention to detail

Multi-tasking abilities

Education

High school diploma or equivalent

Job description

Job Details

Description

Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the NQX Moncton team.

We're looking for people with a desire to help others to join our overnight (11:00 pm to 7:00 am) team.

As a bilingual directory assistance agent, you will be responsible for providing support to all users of the network covered by Canada's leading residential telecommunications provider. This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information.

What we offer

• A competitive salary of $20.15 / hour (bilingual and overnight bonuses included);
• A weekend premium of $0.25 / hour.
• Exceptional Workspace– Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable. Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees.
• Fully paid training - we take the time to support you to ensure your success;
• Complete benefits plan after six (6) months of service, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.

Your typical day

Answer calls and provide the following services:

• Directory assistance (411)
• International call transfer (0)
• Emergency call forwarding (911)

Perform various tasks simultaneously such as:

• Listen actively to the request and question, as needed, to clarify what is being sought;
• Do a search in the computerized application and take note of the information in the required fields.
• Demonstrate rigour in the respect of the various objectives and procedures established;
• At all times, offer courteous and professional service and support in line with the expected quality standards;
• When necessary, identify and communicate irregular situations.

What you need to succeed

Eligibility criteria:

• Be available to work full-time night shifts Monday to Sunday, 11:00 pm to 7:00 am – please note that, as a 24 / 7 business line, you may be required to work day shifts (7:00 am to 11:00 pm) depending on business needs;
• Reside near the NQX Moncton centre to be able to commute every work day;
• Fluently bilingual (English and French) with excellent oral and written communication skills, to be able to communicate effectively with callers and professionals across Canada.
• Typing speed of 30 words / minute;
• Ability to multi-task in a computerized environment;
• Excellent communication skills - You can express yourself clearly and concisely;
• Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!
• High school diploma or equivalent;

Training start date : December 1st

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees : 84% of employees would recommend NQX as an employer to their family and friends.