Bilingual Banking Customer Support Specialist

National Bank of Canada; Sherbrooke; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian financial institution in Sherbrooke is seeking a Customer Service Agent to support clients with their banking needs. You will help clients navigate electronic solutions, ensuring excellent service. The role requires a high school diploma, customer service experience, and fluency in English and French. Competitive compensation and a variety of benefits are offered, promoting personal and professional development.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities for community involvement

Telemedicine service

Virtual sleep clinic

Qualifications

• Customer service experience in a call center environment.
• Eagerness to develop your skills and offer solutions.
• Ability to work in an inclusive team.

Responsibilities

• Answer client calls and listen to their needs.
• Help clients use banking applications.
• Advise on transaction or credit solutions.

Skills

Customer service experience

English

French

Education

High school diploma

Job description

A leading Canadian financial institution in Sherbrooke is seeking a Customer Service Agent to support clients with their banking needs. You will help clients navigate electronic solutions, ensuring excellent service. The role requires a high school diploma, customer service experience, and fluency in English and French. Competitive compensation and a variety of benefits are offered, promoting personal and professional development.