Bilingual Banking Chat Specialist (Remote)

Canadian Imperial Bank of Commerce; Quebec; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading banking institution in Quebec is seeking a client support specialist to provide exceptional service through written communication. Candidates should be fluent in both French and English, possess strong client service skills, and be able to manage real-time chats effectively. The role offers a competitive salary, comprehensive benefits, and a flexible work environment that prioritizes employee wellbeing.

Benefits

Competitive salary

Comprehensive benefits program

Flexibility for remote work

Career advancement opportunities

Wellbeing support

Qualifications

• Minimum typing speed of 50 WPM.
• Strong client service skills with a focus on meaningful interactions.
• Ability to engage with clients empathetically and respect diverse perspectives.

Responsibilities

• Provide exceptional client support via written communication.
• Engage with clients to solve problems and take accountability for their issues.
• Manage multiple real-time chats simultaneously to address client concerns.

Skills

Client service skills

Professional writing skills

Ability to engage empathetically

Goal-oriented mindset

Fluency in French and English

Job description

A leading banking institution in Quebec is seeking a client support specialist to provide exceptional service through written communication. Candidates should be fluent in both French and English, possess strong client service skills, and be able to manage real-time chats effectively. The role offers a competitive salary, comprehensive benefits, and a flexible work environment that prioritizes employee wellbeing.