Bilingual Bank & Roadside Customer Service Specialist

Canadian Tire; St. Catharines; Hybrid; CAD 35,000 - 50,000; Full time

Job summary

A major Canadian retail brand in St. Catharines is seeking customer service representatives for its Contact Centre. Responsibilities include assisting customers with roadside assistance, handling banking inquiries, and identifying fraud. Candidates must be customer-focused, detail-oriented, and available for evening and weekend shifts. Bilingual roles require fluency in French. Competitive salary and remote options available for Ontario residents.

Benefits

Flexible work hours

Innovative financial solutions

Diversity and inclusion initiatives

Qualifications

• Fluent in English; bilingual in French for certain roles.
• Strong attention to detail.
• Willingness to learn and problem solve.

Responsibilities

• Respond to requests for Canadian Tire Roadside Assistance.
• Handle telephone inquiries for bank customer service.
• Identify suspected fraud and mitigate issues.

Skills

Customer focused

Solutions oriented

Strong communications skills

Job description

A major Canadian retail brand in St. Catharines is seeking customer service representatives for its Contact Centre. Responsibilities include assisting customers with roadside assistance, handling banking inquiries, and identifying fraud. Candidates must be customer-focused, detail-oriented, and available for evening and weekend shifts. Bilingual roles require fluency in French. Competitive salary and remote options available for Ontario residents.