Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; Northeastern Ontario; On-site; CAD 40,000 - 54,000; Full time

Job summary

A Canadian retail bank is seeking a Customer Relationship Contact Centre Representative to handle inquiries and provide exceptional customer experience. The role requires fluency in French and English, strong communication skills, and a minimum of one year in customer service. The position involves varied shifts including evenings and weekends, alongside a commitment to customer satisfaction and integrity in service delivery.

Qualifications

• Minimum one year of customer service experience in retail, fast food, hotel & hospitality.
• Fluent in both French and English.
• Demonstrated professional verbal communication skills.

Responsibilities

• Protect customer account information integrity.
• Shape a positive customer perception.
• Build customer confidence in service.
• Maintain accurate customer information.

Skills

Bilingual (French and English)

Excellent verbal and written communication skills

Superior problem solving abilities

Active listening skills

Computer knowledge

Customer service experience

Job description

A Canadian retail bank is seeking a Customer Relationship Contact Centre Representative to handle inquiries and provide exceptional customer experience. The role requires fluency in French and English, strong communication skills, and a minimum of one year in customer service. The position involves varied shifts including evenings and weekends, alongside a commitment to customer satisfaction and integrity in service delivery.