Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; London; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading retail company in Ontario seeks bilingual Customer Relationship Contact Centre Representatives to handle inquiries from customers effectively. Responsibilities include maintaining customer account security, building positive relationships, and providing service. Applicants should have customer service experience and excellent communication skills in both French and English. Join a dynamic team committed to diversity and inclusion.

Qualifications

• Minimum one year of customer service experience in retail or hospitality.
• Demonstrated aptitude to learn browser-based functions.
• Ability to contribute to a positive work environment.

Responsibilities

• Respond to telephone inquiries from customers.
• Protect customer account information security.
• Maintain accurate customer information.
• Provide relevant products and services to customers.

Skills

Fluent in French and English

Excellent verbal and written communication skills

Superior problem solving abilities

Active listening skills

Computer knowledge and experience

Passion for customer experience

Job description

A leading retail company in Ontario seeks bilingual Customer Relationship Contact Centre Representatives to handle inquiries from customers effectively. Responsibilities include maintaining customer account security, building positive relationships, and providing service. Applicants should have customer service experience and excellent communication skills in both French and English. Join a dynamic team committed to diversity and inclusion.