Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; Hawkesbury; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading Canadian retail company is seeking a Customer Relationship Contact Centre Representative to provide exceptional customer service to credit card members. Candidates must be bilingual in French and English with strong communication skills and at least one year of customer service experience. This role requires adapting to varied inquiries in a fast-paced environment. Availability during evenings and weekends is expected.

Qualifications

• Minimum one year of customer service experience in retail, fast food, hotel, or hospitality industry.
• Demonstrated active listening and professional verbal communication skills.
• Ability to support with basic browser-based functions.

Responsibilities

• Protect the integrity and security of customer account information.
• Shape a positive customer perception of the company.
• Maintain accurate customer information.

Skills

Fluent in French and English

Excellent verbal and written communication skills

Problem solving abilities

Active listening skills

Computer knowledge and experience

Customer service experience

Job description

A leading Canadian retail company is seeking a Customer Relationship Contact Centre Representative to provide exceptional customer service to credit card members. Candidates must be bilingual in French and English with strong communication skills and at least one year of customer service experience. This role requires adapting to varied inquiries in a fast-paced environment. Availability during evenings and weekends is expected.