Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; Eastern Ontario; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading Canadian retailer is seeking a bilingual Customer Relationship Contact Centre Representative to manage customer inquiries effectively and courteously. The ideal candidate will demonstrate superior problem-solving skills and have a passion for providing exceptional customer experiences. Responsibilities include safeguarding customer information and maintaining effective relationships in a dynamic environment. Full-time and part-time positions are available primarily for Ontario residents.

Qualifications

• Minimum one year of customer service experience in retail, fast food, hotel or hospitality industries.
• Demonstrated aptitude to learn and support basic browser-based functions.

Responsibilities

• Respond to a wide range of telephone inquiries from customers.
• Protect customer account information integrity and security.
• Build customer confidence in the company's ability to provide service.
• Maintain accurate customer information and develop effective relationships.

Skills

Fluent in French and English

Excellent verbal and written communication skills

Superior problem-solving abilities

Active listening skills

Computer knowledge and experience

Passion for customer experience

Job description

A leading Canadian retailer is seeking a bilingual Customer Relationship Contact Centre Representative to manage customer inquiries effectively and courteously. The ideal candidate will demonstrate superior problem-solving skills and have a passion for providing exceptional customer experiences. Responsibilities include safeguarding customer information and maintaining effective relationships in a dynamic environment. Full-time and part-time positions are available primarily for Ontario residents.