Bilingual Automotive Service Advisor

Holman; Burnaby; À distance; CAD 56 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive pay and bonus

Health insurance

Dental insurance

Life insurance

100% tuition reimbursement based on成绩

Group RRSP

On the job training and development

Résumé du poste

Holman is hiring a bilingual Automotive Service Advisor for its remote call center in Canada. The role leverages hands-on automotive/mechanic experience and bilingual English/French to support customers and technicians.

Ideal candidates will have 5+ years in automotive repair, a valid 310S/310T license, and experience in a contact center. Holman offers competitive pay, benefits, and tuition reimbursement as part of its employee rewards.

Qualifications

• Valid mechanic’s license 310S or 310T.
• 5+ years hands-on experience in automotive or truck repair.
• Bilingual (English/French) required.
• 5+ years in a contact center setting (Asset).
• Post- Secondary Education (College diploma, Certificate or Apprenticeship) (Asset).
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint). (Asset).
• ASE certification or willingness to obtain within timelines.

Responsabilités

• Collaborate with internal teams and provide technical support grounded in real-world automotive mechanical experience.
• Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands-on experience.
• Ensure repair and maintenance work is performed appropriately and priced fairly.
• Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document savings realized.
• Ensure preventive maintenance schedules are technically sound and consistently followed.
• Maintain individual performance metrics at or above established goals.
• Collaborate with internal teams to provide technical support grounded in real-world mechanical experience.
• Contribute positively to team morale and maintain professionalism in all interactions.
• Adapt to operational changes while remaining calm, professional, and solution-focused.

Connaissances

Mechanic experience

Bilingual EN/FR

Call center experience

ASE certification

Valid license 310S/310T

MS Office proficiency

5+ years hands-on experience

Formation

College diploma / Certificate / Apprenticeship (Asset)

Outils

MS Office (Outlook, Word, Excel, PPT)

Description du poste

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman est un leader mondial de l'automobile qui sert à la fois des clients commerciaux et des clients consommateurs. Depuis 1924, Holman a toujours fait ce qu'il fallait pour ses employés, ses clients et la communauté. L'histoire de Holman a commencé il y a près d'un siècle avec une seule concession Ford au New Jersey. Aujourd'hui, Holman, dont le siège social se trouve à Mount Laurel, au New Jersey, est l'une des plus grandes entreprises familiales de services automobiles en Amérique du Nord, avec plus de 6500 employés en Amérique du Nord, au Royaume-Uni et en Allemagne.

Holman propose une gamme unique de services centrés sur l'automobile, notamment la gestion et la location de parcs automobiles, la fabrication et l'aménagement de véhicules, la fabrication de composants et les solutions de productivité, la distribution de groupes motopropulseurs et les services logistiques, l'assurance commerciale et personnelle et la gestion des risques, ainsi que la vente d'automobiles au détail en tant que l'un des plus grands groupes de concessionnaires privés des États-Unis. Guidée par ses valeurs et principes fondamentaux profondément ancrés, Holman est continuellement en train de conduire ce qui est juste.

Holman has an outstanding opportunity for a Bilingual Automotive Service Advisor.

• Shift: between 6:00am- 10:00pm (must be flexible within these hours)
• Must have 5+ years of hands-on experience in Automotive or Truck Mechanic
• What we offer:
  • competitive pay and bonus
  • health insurance
  • dental insurance
  • life insurance
  • 100% tuition reimbursement based on grade performance
  • Group RRSP
  • on the job training and development

If you’ve built your career as a Mechanic, Auto Technician, or Shop Foreman, now’s the time to take your expertise beyond the shop. Our fully remote Call Center lets you put your Automotive knowledge to work in a fast‑paced, purpose‑driven environment, offering the flexibility of working from home while keeping you closely connected to the industry you know and love.

What will you do?

• Collaborate with internal teams and provide technical support grounded in real‑world automotive mechanical experience.
• Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands‑on experience.
• Ensure repair and maintenance work is performed appropriately and priced fairly.
• Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized.
• Ensure preventative maintenance schedules are technically sound and consistently followed.
• Maintain individual performance metrics at or above established goals.
• Collaborate with internal teams and provide technical support grounded in real‑world mechanical experience.
• Contribute positively to team morale and demonstrate professionalism in all interactions.
• Adapt to operational changes while remaining calm, professional, and solution‑focused under pressure.
• Maintain a professional image, strong work ethic, and accountability in a fully remote environment.

What are we looking for?

• Valid mechanic’s license 310S or 310T.
• 5+ years of hands-on experience in automotive or truck repair
• Bilingual (English/French) required
• 5+ year’s relevant experience in a contact center setting (Asset)
• Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset)
• Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset)
• ASE certification or willing to obtain within established timeline set by ARI.

INDTRC

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.

We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.