Bilingual Automotive Sales Software Trainer French/English

PBS Systems; Calgary; On-site; CAD 50,000 - 85,000; Full time

Job summary

Join a dynamic team that is revolutionizing the automotive industry! This role as a Bilingual Automotive Sales Software Trainer offers the chance to train and support customers on cutting-edge Dealer Management Software. With a strong focus on customer relationships and training excellence, you will play a key role in ensuring our clients are well-equipped to utilize our software effectively. Enjoy opportunities for personal and professional growth, travel, and a supportive work environment. If you are passionate about technology and customer service, this position could be your next great adventure!

Benefits

Internal promotion opportunities

Education department for development

Travel opportunities

Free parking

Staff events

Competitive salary

Bonus for product certification

Referral bonus

Staff discounts with GM, Dell, Goodlife

Qualifications

• Fluent in French and English required.
• 1-2 years experience in automotive industry preferred.

Responsibilities

• Provide training and support on Dealer Management Software.
• Travel to customer sites for onsite training as needed.
• Maintain positive relationships with customers.

Skills

Bilingual (French and English)

Sales experience

Time management

Organizational skills

Multi-tasking

Customer service

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Bilingual Automotive Sales Software Trainer French/English

Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada Req #809

Friday, December 20, 2024

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales), you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealer Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.

This position is based out of our Calgary, Alberta office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.

Job Responsibilities:

• Learn and develop an understanding of the PBS software.
• Learn and develop an understanding of the process for training customers on the PBS software.
• Learn and develop an understanding of data entry and other key tasks.
• The ability to complete the payroll module – if applicable.
• Become an install resource without assistance.
• Demonstrate the ability to prioritize tasks without direction from Team Leads.
• Take the initiative to learn new products to increase knowledge.
• Provide excellent support to our customers in our software.
• Be able to talk about and navigate our DMS Software to assist customers.
• Work directly with customers and train all sessions in assigned silo and, if possible, other silos.
• Maintain a positive relationship with customers, identifying needs and ensuring they are met or exceeded.
• Respond to both internal and external training requests in a timely manner.
• Write up tickets and investigate issues that arise, escalating to the corresponding teams.
• Create and maintain a positive work environment.
• Share knowledge within own silo and others within the DTO department.
• Maintain documentation and update as processes change within the department.
• Commit to an ongoing system of education and cross-training.
• Ensure client queue is monitored.
• Willingness to go the “Extra Mile”.
• Perform other duties and responsibilities as assigned.

Qualifications:

• Must be Fluent in both French and English (speaking, reading, and writing).
• Experience in the sales area of a dealership preferred.
• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is preferred.
• High School Diploma.
• Computer proficient with knowledge of Microsoft Office Suite.
• Effective time management & organizational skills.
• Strong multi-tasking & prioritization abilities.
• Ability to travel within Canada and the USA up to 2 weeks per month; valid passport and/or US visa (if applicable), and valid full class driver’s license is required.

What we offer:

• Internal promotion and growth opportunities.
• An education department dedicated to helping you with professional and personal development.
• The opportunity to travel.
• Free parking.
• Staff events.
• Competitive annual base salary.
• Bonus for product certification up to $4,800 per year.
• Great referral bonus.
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

#INPBS

Job Function: Customer Service Representative

Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada