Bilingual Associate, Sales and Customer Service

Intact Financial Corporation; Sherbrooke; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Employee Share Purchase Plan (ESPP)

Pension plan

Wellbeing benefits

Job summary

Intact Financial Corporation seeks a Bilingual Associate, Sales and Customer Service to help Canadians protect what matters through expert insurance guidance and a trusted advisory approach.

You will receive mentorship, training, and a path for accelerated career growth, with performance-based bonuses and a promotion track after six months in the role. This hybrid position is based in Montreal or Sherbrooke.

Qualifications

• Excellent communication and listening skills with a French-speaking client base.
• Ability to empathize and adapt to customer needs.
• Willingness to complete the provincial insurance licence exam.
• Eligible to work in Canada; no prior Canadian work experience required.

Responsibilities

• Advise customers on insurance coverage to protect their assets.
• Analyze customer needs and promote appropriate products and services.
• Assist customers in choosing from available home and auto insurance solutions.
• Contribute to new initiatives and support their implementation.

Skills

Communication

Active listening

French language

Customer service

Teamwork

Education

College diploma / Bachelors / Masters

Tools

CRM software

Multiple systems

Microsoft Office

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible benefits

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

47,100 - 57,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for Bilingual Associates, Sales and Customer Service to join our growing team! If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit! As a Bilingual Associate, Sales and Customer Service, you’ll become a trusted advisor in helping Canadians protect the things they care about.

We’ll provide you with mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role.

Your training schedule

• First two months: 35 hours per week, Monday to Friday, from 9:00 a.m. to 5:00 p.m.
• Last month: 40 hours per week, Monday to Friday, from 10:00 a.m. to 7:00 p.m.

After training

you will work an evening schedule of 40hours/week:

• Monday to Friday from 11 a.m. to 8 p.m., plus every fourth Saturday in rotation.
• As a bonus, you will receive a premium for all your evening shifts.

Location

At belairdirect, you will enjoy a hybrid work model that allows you to balance your professional and personal life. This position is based at our Montreal (2020, Robert-Bourassa) or Sherbrooke (2665, King West) offices.

Please note that the starting date for this position is January 11th, 2027.

What you’ll do here

• Play a key role in providing customers with the best possible insurance coverage for their most valuable assets by advising them throughout the process and answering their questions about our products so they can make informed choices.
• Analyze customer needs, promote products and services, and propose innovative choices and solutions.
• Help home and auto insurance customers choose from the various insurance solutions offered.
• Contribute to the development of new initiatives and support their implementation.

What you bring to the table

• At least one year of experience in a similar position.
• Strong team spirit, ability to work both independently and in collaboration with colleagues on various projects.
• Excellent communication and listening skills, ability to empathize with others.
• You must speak French - Requires answering calls and providing service to a French-speaking clientele on a regular basis
• Customer-driven approach and an eagerness to put your listening and advising skills to good use with customers.
• Ability to multi-task and stay cool under pressure.
• Strong computer skills and the ability to work on multiple systems simultaneously.
• Willingness to complete the provincial exam to obtain your insurance licence.
• No Canadian work experience is required, but you must be eligible to work in Canada.
• Please note that this is an inbound call centre position and we are looking for candidates who are willing to work evenings, Saturdays and occasional statutory holidays.

In Quebec, our agents must obtain their licence from the AMF. To be considered for our training program, you must meet one of the following requirements

• You have obtained a college diploma, a bachelor’s degree or a master’s degree; OR
• You have obtained an AEC diploma in P&C insurance; OR
• You have a high school or vocational school diploma AND three years of full-time work experience in Canada.
• If your diplomas were obtained outside of Canada, you must have an equivalency for these diplomas.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.