Bilingual Associate

Manulife; Kitchener; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and mental health benefits

Retirement savings plans

Paid time off and flexible environment

Job summary

Manulife is seeking a candidate for a hybrid role focused on insurance contract management and client service. The successful applicant will be required to be bilingual in English and French, manage multiple tasks, and maintain high standards of accuracy.

The role involves responsibilities such as preparing insurance applications, managing emails from advisors, and ensuring client needs are met. A strong focus on teamwork and adaptability is essential in this fast-paced environment.

Qualifications

• Bilingual (French & English) is required.
• Proficient in the use of Microsoft Word and Excel.
• Proven keyboarding skills with speed, accuracy, and attention to detail.
• Strong written communication skills.
• Ability to multi-task and manage high volumes of work.

Responsibilities

• Input and prepare life and critical illness insurance applications.
• Print, bind and assemble contracts.
• Triage and prioritize emails from advisors and clients.
• Prepare, package and mail medical information.
• Maintain accuracy and productivity of 98%.
• Conduct daily research to identify gaps.

Skills

Bilingual (French & English)

Proficient in Microsoft Word and Excel

Keyboarding skills with speed and accuracy

Strong written communication skills

Ability to multi-task and manage high volumes

Job description

Manulife is a leading Canada‑based financial services group with principal operations in Asia, Canada and the United States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong, reliable, trustworthy, and forward-thinking solutions for our customers’ significant financial decisions. Our international network of employees, agents, and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers.

Position Responsibilities

• Insurance Contract Management: Input and prepare life and critical illness insurance applications and contracts, while performing self-checks to ensure accuracy prior to quality control.
• Document Processing: Print, bind and assemble contracts, review and index all documents received from advisors and clients.
• Shared Inbox Management: Triage and prioritize emails received in a shared inbox from advisors and various internal and external sources, ensuring timely routing, follow-up and resolution.
• Correspondence and Medical Mailing: Prepare, package and mail medical information and letters to insurance companies and clients, ensuring confidentiality, accuracy and compliance with mailing standards.
• Standards Compliance: Maintain accuracy and productivity of 98% or better, using the online reference tool, job aids, and Excel tracking reports.
• Teamwork and Adaptability: Demonstrate flexibility, initiative, self‑motivation and the ability to problem‑solve in a fast‑paced environment, with availability for overtime.
• Research and Client Management: Conduct daily research to identify gaps and potential issues, while managing client service needs and expectations.

Required Qualifications

• Bilingual (French & English) is required – The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
• Proficient in the use of Microsoft Word and Excel.
• Proven keyboarding skills with speed, accuracy, and attention to detail.
• Strong written communication skills and ability to correspond concisely with internal teams.
• Ability to multi‑task and manage high volumes of work.

Preferred Qualifications

• Customer Focus and Drive: The ideal candidate is dynamic and well‑aligned with our customer‑centric culture, contributing positively to the customer service experience.
• Initial Responsibilities: Start with one of 2 options:
  • Option 1: Enter individual insurance application data and manually process documents in the office for New Business.
  • Option 2: Triage and prioritize emails received in a shared inbox from advisors and various internal and external sources, ensuring accurate routing, timely follow‑up and resolution.
• Job Progression:
  • Option 1: Input, issue and reissue insurance contracts, including good order review of contracts.
  • Option 2: Prepare, package and mail medical information and letters to insurance companies and clients, ensuring confidentiality, accuracy and compliance with mailing standards.
• Progressive Training: Follow a progressive training method, where each new function is learned after the objectives of the previous competencies have been achieved.
• Flexibility and Problem Solving: Demonstrate flexibility to manage continuous change, identify and resolve problems, with knowledge of individual life insurance as an asset.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.