Bilingual Associate, Life Service - Advice Centre

RBC Assurances; Municipal District of St. Stephen; On-site; CAD 45,000 - 55,000; Full time

Job summary

A major Canadian financial services provider is hiring a Bilingual Associate to join their Life Service team in St. Stephen, New Brunswick. This full-time position requires candidates who are fluent in English and French, possess strong communication skills, and can work various shifts. Responsibilities include managing client inquiries through phone and email, providing detailed insurance assistance, and ensuring outstanding client experiences. Competitive pay, flexible benefits, and career development options are offered in this collaborative environment.

Benefits

Flexible benefits

Career development programs

Competitive pay

Work/life balance options

Qualifications

• Bilingualism in English and French is required.
• Must be flexible to work various shifts from 8 am to 8 pm EST.
• Proven time-management and organizational skills.

Responsibilities

• Answer inbound calls regarding policy information.
• Respond to email inquiries from clients.
• Provide insurance assistance based on client needs.
• Resolve client concerns at the first point of contact.
• Communicate policy details effectively.

Skills

Bilingualism (English and French)

Excellent oral and written communication skills

Strong attention to detail

Problem resolution skills

Client service skills

Job description

Job Description

RBC is presently inviting candidates to apply for this existing vacancy. Apply now to increase your chances of being selected for a February 2026 start date.

What is the opportunity?

We are currently recruiting for a February 2026 start date. You are a dynamic individual with a passion for helping people by joining our fast‑paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.

What will you do?

• Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers
• Respond to email inquiries related to their policies by both owners and brokers
• Provide insurance assistance to clients based on their needs
• Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and elevate as necessary
• Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
• Use procedures effectively and seamlessly during calls

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French‑speaking needs
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients
• Excellent oral and written communication skills
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Demonstrated skills in providing world‑class client service that will come across as professional, warm, and friendly to our clients
• Ability to work independently in a structured environment, with proven time‑management and organizational skills
• Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Nice-to-have

• Knowledge of insurance products & policies (Life and Health)
• Call centre experience

What’s in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high‑earning potential
• All the tools, training, and team support you need to grow your business and career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

• Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
• City: Mississauga
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: INSURANCE
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-11-25
• Application Deadline: 2026-01-12

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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