Bilingual Associate Account Manager, Renewal Desk

CV in; Canada; On-site; CAD 75,000 - 107,000; Full time

Job summary

Workleap is seeking a Bilingual Associate Account Manager for its Renewal Desk. The role focuses on AI-assisted, personalized outreach during pricing migrations while preserving customer relationships.

Candidates should have 1+ year in renewal or inside sales, and must be fluent in French and English. The position is remote from Canada, with in-office Montreal presence possible and biannual gatherings.

Qualifications

• Bilingual French-English communication is mandatory.
• 1+ year in renewal, inside sales, or customer success is required.
• Strong pipeline discipline and CRM hygiene are essential.
• Experience in SaaS, HR tech, or pricing/packaging is a plus.

Responsibilities

• Daily use of AI tools to personalize outreach and accelerate account briefs.
• Catch early churn signals and escalate per the playbook.
• Maintain ownership of a high-volume account book and follow the defined renewal playbook.

Skills

Bilingual French-English

Sales experience

CRM hygiene

High-volume accounts

Education

Bachelor's degree

Tools

Claude

Copilot

ChatGPT

Job description

Bilingual Associate Account Manager, Renewal Desk at Workleap

About the role

This role uses AI to scale personalized outreach during a strategic pricing migration while protecting customer relationships.

About this type of role

Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.

Key facts

• Location: Canada - Remote


• Engagement: Full-time


• Degree: Bachelor's degree required


• Team: Account Management, Onboarding Specialists, Renewal Desk


• Years: 1+ years in renewal, inside sales, or customer success

What you'll do

Daily use of AI tools such as Claude personalizes outreach at scale and accelerates account briefs so your time shifts toward conversations instead of administration. Early churn signals are caught, escalated with a predefined plan, and handled per the playbook while allowing measured adaptation when needed.

Requirements

The posting states a pay range of $75000 to $107000. Bilingual French-English communication is mandatory for this role. At least 1+ years in renewal, inside sales, or customer success is required, with demonstrated ownership of a number rather than only contributing to results. You comfortably manage a high-volume account book and bring an advantage from SMB-scale experience. Strong pipeline discipline makes CRM hygiene a professional standard instead of an administrative task. Daily use of AI tools such as Claude, Copilot, or ChatGPT functions as a work accelerator and becomes a habit. A process-oriented mindset knows when to follow the playbook and when to adapt, with optional experience in pricing or packaging transitions, SaaS, or HR tech backgrounds, and bilingual French English capabilities.

Practical notes

This role reports to the Account Management team and participates in an established Renewal Desk motion with a defined playbook and proven results. Workleap provides Claude access to all employees to support these efforts. The position is remote from Canada, with flexibility for an in-office presence in Montreal when needed. In-person gatherings occur twice a year to strengthen collaboration.

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

The company moves fast, decides with available information, and iterates based on outcomes. AI is integrated into the toolkit to increase speed and improve decision quality without replacing human judgment. Success depends on ownership, bias for action, and comfort with ambiguity in a high-growth environment.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.