Bilingual Analyst, Customer Contracts

Cardinal Health, Inc.; Vaughan; On-site; CAD 58,000 - 84,000; Full time

Job summary

Cardinal Health Canada is seeking a Bilingual Analyst, Customer Contracts to join our team in Vaughan, ON or Dorval, QC. You will own the RFx lifecycle from intake to award, reviewing terms, coordinating cross-functional teams, and ensuring timely, high‑quality proposals and contracts.

You will liaise with customers, internal stakeholders across Sales, Legal, Finance and Marketing, manage post‑award administration, and help drive growth.

Qualifications

• Fluent in English and French, both written and verbal.
• Bachelor’s degree in business or related field preferred.
• 1–2 years of RFx, Proposal or equivalent experience.

Responsibilities

• Own RFx lifecycle from inception to award, including timelines and approvals.
• Coordinate inquiries, bids, and responses with cross-functional teams.
• Review RFx documents and contracts, identify key obligations, and maintain compliance.

Skills

Bilingual English/French

RFx management

Contract lifecycle

MS Office Suite

Cross-functional collaboration

Education

Bachelor's degree in business administration or related discipline

Tools

SharePoint

Salesforce

CLM

Adobe

Job description

Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

We are currently seeking a Bilingual Analyst, Customer Contracts, to add to our team based in either our Vaughan, ON or Dorval, QC offices. Reporting directly to the Manager, Contract Management, you will partner closely with other departments and service organizations to contribute to the overall success of the company's objectives. The primary goal being to deliver quality Tenders, Request for Proposals (RFP), Request for Quotation (RFQ), Request for Information (RFI) (collectively “RFx”) submissions within the customer defined deadlines and requirements to increase business for Cardinal Health Canada. This role will also provide in-depth focus on validity and review of the RFx documents and terms and conditions. You will coordinate multiple RFx submissions at a given point in time, coordinating with cross-functional teams representing all parts of the business.

Your Contribution to the Organization:

The Bilingual Analyst, Customer Contracts, will be responsible for the entire RFx project lifecycle from inception to award. Responsible for coordinating inquiries related to the RFx process, tasks relating to bids, support contract management and work with cross-functional teams to achieve company-wide objectives.

What is expected of you and others at this level:

• Responsible for the RFx and contract lifecycle process, from initial intake to final submission and contract award, in alignment with RFx and/or contract timelines.
• Responsible for sourcing and qualifying new bid opportunities from various bid sites.
• Review RFx documents, associated contract templates, identify key requirements, contractual obligations, assign tasks, and set internal timelines for all appropriate subject matter experts.
• Develop and maintain RFx project plans, compliance checklists, stakeholder action trackers, and submission schedules to ensure successful execution.
• Coordinate the assigned RFx tasks, facilitate and streamline the communication, coordinate kick‑off calls, and collaborate with cross-functional teams to develop a competitive response.
• Liaise with the customer to seek clarification, coordinate questions and address RFx requirements, as required.
• Review of contractual terms and conditions, risk identification, and ensure business/legal/functional approvals as required.
• Coordinate, collect and assemble RFx materials and responses.
• Responsible for the submission of quality proposals and RFx submissions within the customer defined deadlines to help support growth for the business.
• Work and collaborate with cross-functional teams, Sales, Marketing, Finance and Legal.
• Monitor status of the submitted RFx and communicate the status of active and submitted RFx opportunities to key stakeholders.
• Coordinate all the activities between the customer and internal teams to finalize and sign the contract.
• Manage post‑award contract administration activities, including amendments, extensions, renewals, and maintenance of contract records.
• Update and maintain the systems with all the relevant data for the awarded business.
• Develop business relationships with internal stakeholders to ensure effective coordination of tendering process.
• Support projects, key policies, and procedures to achieve specific goals.
• Participate and apply process and system improvement initiatives.
• Ensure the final bid submission is of high quality, meets all specifications, is delivered to the customer on time and is archived electronically.

This Job might be for you if:

• Excellent written and verbal communication skills in both English and French ***English language skills are essential for communicating with, supporting, and providing services to individuals, employees, or partners who do not speak French, particularly when they are outside the province of Quebec.
• Bachelor’s degree in business administration or related discipline preferred.
• 1‑2 years of relevant work experience managing RFx, Proposal or equivalent experience.
• Proven time management and organizational skills to support a deadline‑driven environment.
• Strong analytical thinking, business acumen, and a proactive approach to problem‑solving.
• Experience reviewing and interpreting RFx requirements, contractual terms and conditions, and business documentation.
• Ability to execute in a fast‑paced environment, manage competing deadlines and work well under pressure.
• Ability to work with MS Office Suite, Adobe, SharePoint, Outlook, and SalesForce, including contract lifecycle management (CLM), document management, e‑signature, and collaboration tools.
• Ability to work in a self‑directed/autonomous manner, in an office or remote setting.
• Proven ability to build productive working relationships with internal stakeholders, external partners, and customers.
• Analytical thinking and action oriented.
• Project management skills are an asset.
• Experience in healthcare, medical distribution group purchasing organizations (GPOs), contract management, or regulated industries is considered an asset

The following benefits are offered to all our employees:

• Flexible health and dental benefit plans with immediate coverage
• Disability and life insurance coverage
• Defined Contribution Pension Plan with company matching
• In addition to vacation, paid time off for family/health/personal needs
• Maternity, Paternity and Parental leave top‑up program
• Health & Wellness resources and programs
• Tuition reimbursement and continuous learning programs

Anticipated salary range: $58 200- $84 040

Bonus eligible: Yes

If Yes: This role is eligible for a performance‑based annual bonus. Bonus awards are not guaranteed and are determined based on individual performance, company performance, and other business factors, in accordance with the company’s bonus plan.

Position currently vacant: Yes

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, individual and company performance, experience, skills, and other business factors.

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.