Bilingual Airport Passenger Assistant (FR/EN)

A.S.P. Incorporated; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A Security Service Company in Ottawa is seeking a Bilingual Customer Support Representative for the Ottawa Airport. Successful candidates will provide exceptional passenger service and manage queue and access control while ensuring safety procedures are followed. Ideal applicants possess a High School diploma, are bilingual in French and English, and have prior customer service experience. Competitive salaries and flexible schedules are offered.

Benefits

Competitive salaries

Flexible schedules

Free airport parking when on shift

Qualifications

• Minimum one year verifiable experience in a customer service or security field.
• Physically capable of performing all duties including standing for prolonged periods.
• Must provide Criminal Record check upon request.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor passenger flows and notify supervisors of concerns.
• Assist passengers with automated systems and kiosks.
• Control backflow of passengers into restricted areas.

Skills

Customer service experience

Bilingual in French and English

Attention to detail

Excellent communication skills

Education

High School diploma or Grade 12 education

Job description

A Security Service Company in Ottawa is seeking a Bilingual Customer Support Representative for the Ottawa Airport. Successful candidates will provide exceptional passenger service and manage queue and access control while ensuring safety procedures are followed. Ideal applicants possess a High School diploma, are bilingual in French and English, and have prior customer service experience. Competitive salaries and flexible schedules are offered.