Bilingual Advisor — Remote Service Center (EN/FR)

Fidelity Canada; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading financial services firm in Toronto is seeking a Bilingual Advisor Service Center Representative. This role involves providing exceptional customer service to clients and advisors, requiring bilingualism in French and English. The position is contract-based, offering full-time hours with a flexible hybrid schedule. Ideal candidates will have a College Diploma and a passion for client service. The role is set to end on May 1, 2026.

Benefits

Comprehensive health benefits

Flexible work arrangements

Parental leave top-up

Professional development opportunities

Home office equipment reimbursement

Qualifications

• Recent graduates are encouraged to apply.
• Passion for delivering an exceptional client experience.
• Thrive in a workplace culture that promotes collaboration, diversity and belonging.

Responsibilities

• Provide exceptional customer service to investment advisors and their support teams.
• Support advisors and investors in planning their investment strategies.
• Direct client requests to appropriate departments in a timely manner.

Skills

Bilingual in French and English

Strong client service orientation

Analytical and critical thinking

Detail oriented

Strong written and verbal communication

Education

College Diploma or equivalent experience

Job description

A leading financial services firm in Toronto is seeking a Bilingual Advisor Service Center Representative. This role involves providing exceptional customer service to clients and advisors, requiring bilingualism in French and English. The position is contract-based, offering full-time hours with a flexible hybrid schedule. Ideal candidates will have a College Diploma and a passion for client service. The role is set to end on May 1, 2026.