Bilingual Advisor — Remote Service Center (EN/FR)

Fidelity Canada; Montreal; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading financial services company is seeking a Bilingual Advisor Service Center representative in Montreal. The ideal candidate will provide great customer service to investment advisors while being bilingual in French and English. The role involves working a flexible hybrid schedule and is a full-time contract ending on May 1, 2026. The company offers extensive training and competitive benefits.

Benefits

Competitive total compensation

Comprehensive health benefits

Flexible working arrangements

Extensive training and development opportunities

Parental leave top-up to 100% for 25 weeks

Generous time-off policy, including volunteer days

Qualifications

• Bilingual in French and English is required.
• College Diploma required or equivalent experience.
• Passion for delivering exceptional client experience.

Responsibilities

• Provide exceptional customer service to investment advisors and investors.
• Direct clients to appropriate departments, answering queries promptly.
• Work directly with advisors to support their investment strategies.

Skills

Bilingual in French and English

Customer service skills

Analytical skills

Detail oriented

Communication skills

Adaptability

Education

College Diploma or equivalent experience

Job description

A leading financial services company is seeking a Bilingual Advisor Service Center representative in Montreal. The ideal candidate will provide great customer service to investment advisors while being bilingual in French and English. The role involves working a flexible hybrid schedule and is a full-time contract ending on May 1, 2026. The company offers extensive training and competitive benefits.