Bilingual Administrative Assistant, (DCO)

Centretown Community Health Centre; Ottawa; On-site; CAD 42,000 - 47,000; Full time

Job summary

A community health center in Ottawa is seeking a Bilingual Administrative Assistant. This role involves reviewing and processing referrals, providing administrative support, and maintaining efficient office operations. Candidates should have a secretarial diploma, two years of experience in administrative support, and strong skills in both French and English. Proficiency in MS Office is essential. This is a permanent full-time position with a salary range of $42,768 - $46,945 annually.

Benefits

Healthcare of Ontario Pension Plan

Benefits included

Qualifications

• Minimum two years of administrative support experience in health or social services fields.
• Experience in direct client contact within relevant sectors.
• Knowledge of community resources in the Ottawa area.

Responsibilities

• Review and process referrals from healthcare professionals.
• Support referral triage to community programs.
• Provide administrative support to the Program Manager.

Skills

Listening skills

Written communication in French

Verbal communication in French

Proficiency in MS Office

Interpersonal skills

Organizational skills

Education

Secretarial diploma or equivalent training

Tools

MS Outlook

MS Word

MS Excel

Job description

Permanent Full-Time Position

Pay Scale

$42,768 - $46,945 / Annually

Pension and Benefits

Healthcare of Ontario Pension Plan (HOOPP) / including some benefits

Application Deadline

December 9, 2025 at 4:59:00 a.m.

About the Role

The bilingual Administrative Assistant is responsible for the review and processing of referrals received from healthcare professionals, ensuring accurate entry and tracking of information in electronic systems. This role supports referral triage to community programs and works closely with partner service providers and healthcare professionals. The position also provides administrative support to the Program Manager, Regional Diabetes Programs, assists with monitoring referral trends, and contributes to maintaining efficient program operations and office organization.

Requirements

Secretarial diploma or equivalent training and experience, including an ability to compose simple business letters

Minimum two years working as administrative support in health or social services fields

Direct client contact, in health or social services fields, or other working environments

Excellent listening, written, and verbal skills in French and English. French written comprehension is essential, writing in French or English to French translation is not.

Proficient with Windows operating system and the MS suite of products, especially Outlook, Word, and Excel

Familiar with basic website maintenance and updating, or demonstrated ability to learn

Able to operate with confidence and excellent judgement in a self-directed manner, comfort with new and evolving processes, strong problem identification and resolution skills

Excellent interpersonal and organizational skills

Experience working with a community-based social service agency

Experience working with programs serving high risk or high-needs populations

Knowledge of community resources in the Ottawa area

Familiarity with EMRs (Electronic Medical Records)

English, written and spoken

French, written and spoken

Start Date

As Soon As Possible

How to “Express an Interest” for this Opportunity:

Please note the following:

• The subject line of your email should read “Bilingual Administrative Assistant, (DCO)”
• The file name for your resume should read: “(last name)_(first name)_ Resume”
• The file name for your cover letter should read: “(last name)_(first name)_ Cover Letter”

We thank all applicants for their interest. Only applicants invited to an interview will be contacted.

Candidates requiring accommodation during the application and/or the interview process should contact us at [e-mail] so arrangements can be made. CCHC is an equal opportunity employer and values diversity in its workforce and as such, we encourage applications from individuals who reflect the broad diversity of communities we work with.

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.