Bilingual Administrative Assistant, (DCO)

Centretown Community Health Centre; Ottawa; On-site; CAD 42,000 - 47,000; Full time

Job summary

A community healthcare provider in Ottawa seeks a Bilingual Administrative Assistant to manage referrals and provide support for the Regional Diabetes Programs. Candidates must be bilingual in French and English, possess a secretarial diploma, and have experience in health or social services. The role entails administrative tasks, monitoring referral trends, and supporting efficient program operations. Salary ranges from $42,768 to $46,945 per year, and the position is permanent and full-time.

Qualifications

• A minimum of two years experience in administrative support within health or social services.
• Direct client contact experience in health or social services.
• Familiar with basic website maintenance and updates.

Responsibilities

• Review and process referrals from healthcare professionals.
• Provide administrative support to the Program Manager.
• Monitor referral trends for efficient program operations.

Skills

Excellent listening skills

Bilingual (French and English)

Proficient in MS Office

Excellent organizational skills

Education

Secretarial diploma or equivalent training

Tools

Electronic Medical Records (EMR)

Job description

Overview

The bilingual Administrative Assistant is responsible for the review and processing of referrals received from healthcare professionals, ensuring accurate entry and tracking of information in electronic systems. This role supports referral triage to community programs and works closely with partner service providers and healthcare professionals. The position also provides administrative support to the Program Manager, Regional Diabetes Programs, assists with monitoring referral trends, and contributes to maintaining efficient program operations and office organization.

Qualifications

• Secretarial diploma or equivalent training and experience, including an ability to compose simple business letters
• Minimum two years working as administrative support in health or social services fields
• Direct client contact, in health or social services fields, or other working environments
• Excellent listening, written, and verbal skills in French and English. French written comprehension is essential, writing in French or English to French translation is not.
• Proficient with Windows operating system and the MS suite of products, especially Outlook, Word, and Excel
• Familiar with basic website maintenance and updating, or demonstrated ability to learnAble to operate with confidence and excellent judgement in a self-directed manner, comfort with new and evolving processes, strong problem identification and resolution skills
• Excellent interpersonal and organizational skills
• Experience working with a community-based social service agency
• Experience working with programs serving high risk or high-needs populations
• Knowledge of community resources in the Ottawa area
• Familiarity with EMRs (Electronic Medical Records)

Desirable

• Experience working with a community-based social service agency
• Experience working with programs serving high risk or high-needs populations
• Knowledge of community resources in the Ottawa area
• Familiarity with EMRs (Electronic Medical Records)

Language Designation

English, written and spoken

French, written and spoken

Salary

$42,768 - $46,945 / year

Terms of Employment

Permanent Full-Time

Application Deadline

Monday, December 08, 2025

How to Apply

Submit your letter of interest along with your résumé to [e-mail] on or before December 8, 2025.

Please note the following:

• The subject line of your email should read “Bilingual Administrative Assistant, (DCO)”
• The file name for your resume should read: “(last name)_(first name)_ Resume”
• The file name for your cover letter should read: “(last name)_(first name)_ Cover Letter”

Equal Opportunity Employer

CCHC is an equal opportunity employer and values diversity in its workforce and as such, we encourage applications from individuals who reflect the broad diversity of communities we work with.

COVID-19 Vaccination Policy

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.

Accommodations

Candidates requiring accommodation during the application and/or the interview process should contact usat [e-mail] so arrangements can be made.

Location

Ottawa

Profession Type

Administrative and Clerical