Bilingual Administration & Copay Assistant

Innomar Strategies Inc.; Quebec; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid parental leave

Training programs and development

Job summary

Cencora is hiring a bilingual Administration & Copay Assistant to support reimbursement activities from a remote Quebec location. The role requires strong data handling, effective communication, and teamwork within a pharmaceutical setting.

The ideal candidate has 1–3 years of administrative experience, proficiency in Microsoft Office, and bilingual French/English capabilities. This full-time position emphasizes accuracy, organization, and collaboration across departments.

Qualifications

• Post-secondary education in a related field.
• 1–3 years’ administrative experience in a pharmaceutical setting.
• Proficient with Microsoft Office applications.
• Strong written and verbal communication; accurate data handling.
• Bilingual in French and English; able to work remotely.

Responsibilities

• Follow up with patients to obtain reimbursement updates and support case progression.
• Update and maintain patient files with accurate reimbursement-related information.
• Assist with coverage, claims status, and patient access data per program requirements.
• Escalate issues to appropriate teams and document outcomes.
• Maintain records and support reporting and case management activities.

Skills

Strong communication

Interpersonal skills

Bilingual French/English

Microsoft Office

Detail oriented

Independent worker

Education

Post-secondary education in a related field

High School Diploma or GED

Tools

Microsoft Office

Job description

## Bilingual Administration & Copay AssistantApply: Remote, Quebec: Full time: Posted Today: R2616547Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details*****PRIMARY DUTIES AND RESPONSIBILITIES:**** Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression.* Update and maintain patient files accurately and in a timely manner, ensuring all reimbursement-related activities, outcomes, and communications are properly documented.* Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters, in accordance with program requirements.* Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members as required.* Report all Adverse Events identified during patient interactions to the assigned units/departments in accordance with company policies and procedures.* Maintain accurate and current records in applicable systems and department files.* Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.* Interact with internal team members and management to support resolution of case-related and workload-related issues.* Maintain positive and professional working relationships with associates, management, and other internal stakeholders.* Comply with all applicable policies, procedures, privacy requirements, safety rules, and program guidelines.* Perform related reimbursement support duties as assigned.***EXPERIENCE AND EDUCATIONAL REQUIREMENTS:**** Post-secondary education in a related field* 1-3 years’ experience in an administrative role in a pharmaceutical setting* In-depth knowledge of the Microsoft Office Suite of applications is essential* Proven accuracy when processes large amounts of data;* Candidate must have strong communication and interpersonal skills;* Ability to work independently and in a team environment;* Adaptability to change and to learn new skills as required; and* Bilingual, French/EnglishHigh School Diploma/GED or equivalent experience required.2+ years of experience in administrative support, clerical operations, document management, or a related field required.Communicates effectively in writing and verbally to clarify requests and provide accurate updates.Applies strong organization and attention to detail to maintain records, schedules, and administrative documentation.Uses analytical thinking to compile information, identify discrepancies, and support routine reporting needs.Resolves routine issues by applying standard procedures and exercising sound judgment on escalation needs.Uses standard productivity tools to prepare documents, manage information, and coordinate administrative activities.# **What Cencora offers**We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time