Bilingual Account Manager, Acute Care / Gestionnaire de comptes bilingue, Marché hospitalier

Medline; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization in Canada is seeking a Bilingual Account Manager responsible for planning and directing sales activities for the Acute Care business. The ideal candidate will develop effective sales programs to grow business, achieve sales targets, and maintain client relationships. A University/College diploma in business and 1-3 years of sales experience, preferably in the healthcare sector, are essential. The role requires bilingual communication skills in French and English.

Benefits

Collaborative work environment

Market competitive compensation and benefits plan

Paid vacation and personal days

Career growth and training programs

Employee Assistance Program

Qualifications

• 1-3 years successful sales experience considered an asset, preferably in healthcare.
• Able to meet/exceed forecasts, budgets, milestones and schedules.
• Broad knowledge of the Medical Device Industry considered an asset.
• Bilingual in French and English.

Responsibilities

• Develop sales objectives and strategies according to organizational goals.
• Acquire new customers/accounts and penetrate market in all call points.
• Achieve or surpass Top-line Sales quota target annually.
• Present and sell company products through daily customer visits.

Skills

Communication skills

Sales experience

Organizational abilities

Multitasking

Computer skills (Excel/Word/PowerPoint)

Education

University/College diploma in business

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• DPSP match program
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

Job Summary

The Bilingual Account Manager is responsible for the planning and direction of sales activities for our Acute Care business in an assigned territory. The individual in this role develops effective sales programs that will help manage and profitably grow our business in Canada.

Core Job Responsibilities

• Develop sales objectives and strategies in accordance with organizational goals and territory targets.
• Successful acquisition of new customers/accounts; market penetration in all call points.
• Accountable to achieve or surpass Top-line Sales | Quota target within each fiscal year.
• Present and sell company products and services through daily customer visits.
• Assist customers in selecting products and programs best suited to their needs.
• Establish and maintains current and potential client relationships in the continuum of care.
• Expedite the resolution of customer problems and complaints in a timely manner.
• Capture and objectively communicate customer needs, problems and interests with colleagues.
• Work with the Contracts team and Division leaders as necessary and proactively on tender processes.
• Become a subject matter expert in the assigned area of sales through own initiative, as well as by attending all necessary sales meetings/training sessions.
• Participate regularly in both in-house and supplier product training events to stay current on Medline and competitive products.
• Participate in conventions and other sales related events to promote the Company and products.
• Assist the accounting department with the process of receivables for customers as necessary.
• Engage and maintain relationships with key stakeholders, including clinical and procurement decision makers.
• Prepare for and conduct all in-service education in connection with product trials.
• Ensure satisfactory clinical performance of all products by identifying and resolving customer concerns in a timely manner.
• Take a lead role at the site level for all contracting and RFP processes to ensure retention of existing business and favorable positioning for new business.
• Deliver all required competition detail to assist in any national GPO RFP, if required.
• Required to maintain Medline CRM program– with all current sales opportunities, and contact information; or maintain these opportunities within own files.
• Adhere to travel and expense budgets allocated for Geographic Territory.
• Prepare and conduct effective presentations and RFPs as required.

Qualifications

• University / College diploma in business.
• 1-3 years successful sales experience considered an asset, preferably in the healthcare industry.
• Able to meet/exceed forecasts, budgets, milestones and schedules.
• Broad knowledge of the Medical Device Industry considered an asset.
• Able to guide customers through the learning curve of a novel product/procedure for both routine and complex cases.
• Excellent communication and interpersonal skills (verbal and written)
• Excellent organizational and multitasking abilities
• Able to multi-task and effectively manage priorities
• Able to work under pressure in an ever changing and dynamic environment.
• Able to work independently with very minimal supervision
• Excellent computer skills (Excel/ MS Word/ Power Point)
• Business travel of approximately 25% both within and out of territory.
• Due to the scope of responsibilities and/or the organizational structure, this position requires advanced language skills in both French and English (Bilingual).

Additional Information

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. Medline Canada Corporation is proud to promote equal opportunity employment.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Proposition de valeur

La mission de Medline Canada, partenaire important en matière de soins de santé, consiste à travailler ensemble afin d’améliorer des vies. Cela signifie que nous sommes entièrement engagés envers la santé et le bien-être de nos clients, de nos employés, de nos partenaires et de nos communautés. Nous embauchons un groupe diversifié de talents et visons l’objectif de faire une différence dans la vie des Canadiens, d’un océan à l’autre, sans toutefois nuire à nos aspirations de croissance.

• Environnement de travail collaboratif avec des employés hautement motivés
• Rémunération et programme d’avantages sociaux concurrentiels sur le marché, comprenant notamment une assurance d’invalidité à long terme
• Programme de contribution égale du régime de participation différée aux bénéfices
• Semaine annuelle d’appréciation des employés
• Congés personnels et vacances payés
• Programme d’assistance aux employés (PAE) Lifeworks®, ressources de soutien mental, physique, familial et financier
• Programmes d’avancement professionnel et de formation
• Communications ouvertes avec la haute direction
• Mesures incitatives adaptées aux groupes d’employés admissibles, comme des remboursements des dépenses de bureau à domicile et des crédits du Sylvan Learning Centre
• Programme de recommandation d’employé
• Programme d’aide à l’éducation
• Aide à la santé physique
• Programmes de reconnaissance
• Activités sociales
• Et plus encore!

SOMMAIRE DE L’EMPLOI

Le ou la gestionnaire de comptes bilingue est responsable de la planification et de la direction des activités de vente pour notre entreprise du marché hospitalier dans un territoire assigné. La personne qui occupe ce poste élabore des programmes de vente efficaces qui aideront à gérer et à faire croître de façon rentable notre entreprise au Canada.

RESPONSABILITÉS DE BASE DE L’EMPLOI

• Développer des objectifs et des stratégies de vente conformément aux objectifs organisationnels et aux cibles du territoire.
• Acquisition réussie de nouveaux clients/comptes ; pénétration du marché dans tous les points d'appel.
• Responsable d\'atteindre ou de surpasser les ventes Top-line | Cible de quota au cours de chaque exercice financier.
• Présente et vend les produits et services de l\'entreprise par le biais de visites quotidiennes aux clients.
• Aide les clients à choisir les produits et les programmes les mieux adaptés à leurs besoins.
• Établit et entretient des relations avec les clients actuels et potentiels dans le continuum de soins.
• Accélère la résolution des problèmes et des plaintes des clients en temps opportun.
• Saisit et communique objectivement les besoins, les problèmes et les intérêts des clients avec ses collègues.
• Travaille avec l\'équipe des contrats et les chefs de division selon les besoins et de manière proactive sur les processus de demande de propositions.
• Devenir un expert en la matière dans le domaine de vente attribué par sa propre initiative, ainsi qu\'en assistant à toutes les réunions de vente/sessions de formation nécessaires
• Participe régulièrement à des événements de formation sur les produits à l\'interne et chez les fournisseurs pour se tenir au courant de Medline et des produits concurrents.
• Participe à des conventions et autres événements liés aux ventes pour promouvoir la société et les produits.
• Assiste le service comptable dans le processus des créances pour les clients, au besoin.
• Établit et entretient des relations avec les principales parties prenantes, y compris les décideurs cliniques et d\'approvisionnement.
• Prépare et dirige toute la formation continue en rapport avec les essais de produits.
• Assure une performance clinique satisfaisante de tous les produits en identifiant et en résolvant les préoccupations des clients en temps opportun.
• Assumer un rôle de chef de file au niveau du site pour tous les processus de passation de marchés et de demande de propositions afin d\'assurer la rétention des affaires existantes et un positionnement favorable pour les nouvelles affaires.
• Fournit tous les détails de compétition requis pour aider à toute demande de propositions GPO nationale, si nécessaire.
• Peut être tenu de maintenir le programme Medline CRM - avec toutes les opportunités de vente actuelles et les informations de contact ; ou conserver ces opportunités dans ses propres fichiers.
• Adhère aux budgets de déplacement et de dépenses alloués pour le territoire géographique.
• Prépare et dirige des présentations efficaces et des demandes de propositions, au besoin.

Compte tenu du contenu, aucune autre modification de l\'anglaisfrançais n\'est requise.