Bike Mechanic/Technician (Full-Time)

MEC; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading outdoor retailer in Nanaimo is looking for a Bike Mechanic/Technician. The successful candidate will assemble and maintain bicycles, provide excellent member service, and support sustainability initiatives. This role offers an hourly wage between $21.21 - $26.30 and several employee benefits, including health plans and discounts on outdoor gear.

Benefits

Clear pay increase program

Discounts on gear

Extended health and dental plans

Paid time off for outdoor activities

Training and product knowledge

Growth opportunities

Qualifications

• Minimum 1 year of work experience as a bicycle mechanic.
• Availability as per MEC availability guidelines.
• Ability to build a bicycle during the hiring process.

Responsibilities

• Assemble and repair bicycles according to MEC standards.
• Provide member service and maintain organized workspace.
• Diagnose bicycle issues and suggest solutions.

Skills

Bicycle repair knowledge

Customer service skills

Fluency in parts terminology

Proficiency in D365 systems

Job description

Overview

MEC is expanding! Join us on this new adventure as we’re opening a new store in Nanaimo for December 2025.

If you’re looking for an opportunity to work with one of Canada’s most iconic outdoor retailers, we’ve got your dream job.

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures, and as a Bike Mechanic/Technician you’ll be there to help make it all happen. Members (customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel. You’ll chat with people who are planning everything from dream trips to weekend getaways, from first‑timers to outdoor experts.

You’ll also have some pretty incredible coworkers who might just become future activity buddies. The overwhelming answer was “the people.”

Role

As a Bike Mechanic/Technician, you will assemble, maintain and repair bicycles within MEC’s productivity, quality and safety guidelines. Mentor and train frontline staff about bike repair processes and procedures. All repairs are performed with MEC sustainability principles in mind. In the winter, bike mechanics help in our ski shop, so you’ll also install, adjust and repair ski bindings and skis.

You help members get great gear, with the industry‑leading advice they need to feel inspired about their activity. You work behind the scenes and on the frontline to organize inventory and get members the products they need.

You talk with members about our products. You have in-depth knowledge and love sharing personal recommendations. You have an affinity for helping people of all skill levels find the right product.

Key Responsibilities

• Provide member service according to SERVE standard, in shop/sales floor as required.
• Keep the working space organized, safe, clean, and efficient.
• Assemble bicycles within MEC standards.
• Complete basic repairs, including wheel truing, internal cable routing, drive train adjustment, bottom bracket and headset selection and installation, all within quality guidelines and time standards established by MEC.
• Install and maintain all parts related to the proper function of a bicycle.
• Install and maintain bike accessories such as fenders, racks, bottle cages.
• Diagnose issues related to bicycle function and suggest solutions.
• Ensure the final inspection and quality assurance of new and repaired bikes meets or exceeds MEC standards.
• Fulfill necessary documentation and perform other administrative duties according to MEC standards.
• Excellent written communication skills for booking bicycles for mechanical work.
• Sourcing parts as per MEC standards for work orders.
• Inventory management and data entry.
• Track hours worked within each function of bike shop.
• Maintain MEC specified productivity standards.
• Adhere to all loss prevention policies and procedures.
• Other duties as assigned based on business needs.

Qualifications

• Minimum 1 year of work experience as a bicycle mechanic in a bicycle shop.
• Availability as per MEC availability guideline based on status.
• Demonstrate fluency in parts terminology, service techniques and parts compatibility.
• Demonstrate the ability to build a bicycle in the hiring process.
• Proficient computer skills utilizing D365 systems.

Physical Requirements

• Must be able to sit, stand, walk, lift, carry, reach, push, and pull for extended periods of time.
• Ability to lift up to 50 pounds.
• Ability to climb ladders.
• Fine motor skills and dexterity.

What Do We Offer?

The hourly wage range for this position is $21.21 - $26.30 per hour; the exact wage will be based on the successful candidate’s relevant experience and/or qualifications.

• Clear pay increase program.
• Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
• Extended health and dental plans for you and your eligible immediate family members (for applicable employment statuses).
• Paid time off each year to enjoy an outdoor activity of your choice.
• Opportunities to join outdoor excursions with other MEC staffers.
• Equipment Demonstration Program (EDP) – gear rental program.
• Support for that big, expedition‑style adventure that you have been dreaming of.
• Access to confidential mental health support, and other work/life support services at no cost to you.
• Training and product knowledge.
• Growth opportunities.