Behavioural Support Personal Support Worker_FT-Perm

LOFT Community Services; Aurora; On-site; CAD 52,000 - 54,000; Full time

Job summary

A charitable organization seeks a Behaviour Personal Support Worker to assist older adults with responsive behaviors in community settings. The role includes developing strategies, providing assessments, and supporting families and care partners. A relevant education in Human Services is required, along with experience in mental health support. This position offers comprehensive benefits and a supportive work environment.

Benefits

Comprehensive benefits package

Defined Benefits Pension Plan

Professional development budget

Qualifications

• Completion of post-secondary education in Human Services.
• Experience with vulnerable, older adults and seniors who exhibit responsive behaviours.
• Knowledge and experience in a PSR (Psychosocial Rehabilitation) approach.

Responsibilities

• Act as the Primary PSW for assigned individuals, following their care schedule.
• Document client observations accurately according to agency standards.
• Assist in developing individual Behavioural Support Plans.

Skills

Experience with vulnerable older adults

Knowledge of GPA, P.I.E.C.E.S.

Ability to organize and work in crisis management

Good oral and written communication

Valid driver's license and access to vehicle

Education

Post-secondary education in Human Services

Job description

DATE: November 4, 2025
CLOSING DATE: November 18, 2025
LOCATION: Aurora, ON – BSS Mobile Team
COMPENSATION: $52,109 - $53,400 Annually Prorated
WORK TYPE: In Person/Mobile
Job ID: 10377273

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary

The Behaviour Personal Support Worker, Behavioural Support Services Mobile Support Team (BSS-MST), is part of a team that provides assessment, strategy development, education and support to older adults who are demonstrating responsive behaviours that may be associated with various types of dementia, mental health, addictions, or other neurological conditions who live in various community settings within York Region / South Simcoe. Working with a team of other professionals, the BPSW will enhance the quality of life for clients with responsive behaviours in community settings by developing and implementing person centered strategies to mitigate responsive behaviours. This position will also assist in the assessment and development of a Behavioural Support Plan. In addition, the BPSW will assist and provide training for clients, families and other on‑going care partners.

What You Will Do

• Act as the Primary PSW for assigned person(s) served. Follow the weekly schedule of required visits.
• Perform and record complete and accurate observation of the person served and their responsive behaviour during initial 2‑week period after being enrolled in the program. Assist in identifying triggers for the responsive behaviour.
• Document activity according to agency standards in client information system and report observational data using specified tools (BSO Questionnaire etc.).
• Offer suggestions to the development of individual Behavioural Support Plan with special emphasis on strategies to manage responsive behaviours.
• Actively practice the suggested interventions and continually adapt the interventions and strategies to ensure the best possible outcome for mitigating the responsive behaviours.
• Accept direction from the Psychogeriatric Case Manager regarding the Behavioural Support Plan and scheduling of visits to the person served.
• Model the effective interventions/strategies to ongoing care partners, caregivers and/or family members using peer‑to‑peer mentoring.
• Attend Behavioural Support Plan meetings/Discharge meetings with ongoing care partners and families.
• Participate in multi‑disciplinary conferences, care conferences for the person served, and staff development conferences.
• Actively assist and support the transition of persons served to their next care destination.
• Work in compliance with the Health and Safety Act and its regulations in performing duties in a safe manner and follow all health and safety policies, procedures and legislation.
• Follow standard infection control practices and enhanced precautions as instructed.
• Complete other duties, from time to time, as assigned by the Associate Director and/or Program Manager.

What You Bring

• Completion of post‑secondary education in Human Services (e.g., Personal Support Worker Certificate, Health Care Aide Certificate, Registered Practical Nurse Certificate).
• Experience with vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours.
• Knowledge of GPA, P.I.E.C.E.S., U‑First or willingness to receive such training.
• Sound understanding of and commitment to the principles of the Behavioural Supports Ontario Project.
• Knowledge and proven experience working with clients in a PSR (Psychosocial Rehabilitation) approach.
• Ability to organize and work with individuals and groups in assessment, problem solving and crisis management.
• Ability to interact with clients in a positive and supportive manner.
• Physically able to perform demanding body mechanics (e.g., lifting, transferring).
• First Aid and CPR certification.
• Good oral and written skills; excellent computer skills; ability to follow written and verbal instructions.
• Ability to work effectively in a team environment.
• Demonstrated effectiveness working with minimal supervision.
• Proven reliability and trustworthiness; required.
• Valid driver's license and access to own vehicle required.

What We Offer

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long‑term disability.
• Defined Benefits Pensions Plan.
• 24/7 Employee Assistance Program.
• E‑learning program available all year round.
• Starting vacation time above minimum standard.
• Additional paid personal and paid sick days.
• Professional development budget available to help you nurture and shape your career.
• Corporate Gym membership rate with GoodLife Fitness.
• Access to Perko polis, a comprehensive corporate discount program.
• Access to unlimited DEI trainings through partnership with the Canadian Centre for Diversity and Inclusion.
• Tuition reimbursement program.
• Maternity‑leave and Parental leave top‑up program.

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or (416) 979‑1994.