Become a Luxury Brand Evaluator in Vancouver, CA

CXG group; Vancouver; Hybrid; CAD 280 - 670; Full time

Benefits offered by this job

Flexible assignments

Purchase reimbursement potential

User-friendly mission platform CXGLive

Job summary

CXG group is seeking enthusiastic evaluators to privately assess customer experiences across luxury retailers, online stores, and product returns. You will influence how premium brands service their customers by providing detailed, candid feedback.

Assignments are flexible and often monthly, with compensation based on mission complexity and potential purchase reimbursements. A global network supports you from your location in Canada, leveraging CXG Live for mission management.

Qualifications

• Must be 18+ (21+ in some regions)
• Need genuine customer feedback experience or interest
• Ability to assess ambiance and service quality objectively
• Excellent written communication and reliability

Responsibilities

• Select assignments that match your profile and preferences
• Visit luxury stores or evaluate online and report through our platform
• Observe and document ambiance, service and overall customer experience
• Provide honest, structured feedback via questionnaires

Skills

Observation skills

Feedback writing

Customer service

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

Perks of the Role:

• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.