Beauty Manager

Shoppers Drug Mart; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A local pharmacy chain in London, Ontario is seeking a Beauty Manager to oversee the Beauty department. The ideal candidate will drive sales, ensure excellent customer service, lead a team, and take part in training and coaching staff to achieve sales targets. Competitive pay and flexible scheduling are provided, along with a supportive work environment.

Benefits

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning opportunities

Qualifications

• Sales experience with a proven track record of achieving sales goals.
• Cosmetic experience is essential.
• Previous experience in leading a team.

Responsibilities

• Drive sales goals and mentor staff in selling techniques.
• Ensure superior customer service and monitor satisfaction.
• Mentor and motivate staff while creating a positive working environment.
• Track sales using corporate tools and ensure operational standards.

Skills

Sales techniques

Customer service orientation

Effective communication skills

Team leadership

Planning and decision-making

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Overview

To manage resources of the Beauty department in order to maximize and achieve sales targets.

The ideal Beauty Manager will:

Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust

Duties & Responsibilities

SALES EXPECTATIONS:

• Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets
• Sells to customers and coaches / mentors staff in selling skills
• Ensures sales maximized through developing effective sales techniques
• Ensures staff achieve productivity objectives

CUSTOMER SERVICE:

• Always put the Customer first and provides superior customer service
• Monitors and communicates CSI survey results and objectives with team members
• Actively models the desired behavior with eClienteling to provide superior customer service
• Books appointments for events and manages annual incremental event schedule
• Promotes products through marketing and encourages use of the PC Optimum program
• Ensures staff are trained to beauty sales standards

TEAM LEADERSHIP:

• Mentors, coaches, trains, and motivates staff
• Creates an environment where “selling is fun”
• Prepares performance appraisals in association with Front Store Manager
• Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values”
• Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values”

OPERATIONS:

• Utilizes corporate sales tools to continuously track Sales
• Ensures Cosmetic Operating Standards are in place
• Identifies “peak hours” and schedules shifts accordingly

QUALIFICATIONS:

• Planning, Judgment and Decision Making
• Independent thinking and decision making when dealing with issues related to customer’s needs
• This position requires the ability to act upon tasks and goals outlined by management
• Develops a yearly plan for personal development
• Work in conjunction with the Associate-Owner and Front Store Manager

EXPERIENCE:

• Sales experience with a proven track record of achieving sales goals
• Cosmetic experience
• Effective verbal and written communication skills
• Customer service oriented
• Previous experience in leading a team

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Benefits and workplace information:
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Accommodation is available upon request for applicants and colleagues with disabilities.

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