BDC Appointment Coordinator

Dilawri Group of Companies - Saskatchewan Region; Regina; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive group in Canada is seeking BDC Service Appointment Coordinators to join their call center team. The ideal candidate excels in customer service, has a clear voice, and pays attention to detail. Responsibilities include appointment coordination and making over 85 service calls daily. They offer a competitive salary and benefits, along with opportunities for career growth and development.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Inclusive work environment

On-site parking

Qualifications

• Excel at customer service and enjoy contacting customers.
• Clear and pleasant voice quality for telephone communication.
• Attention to detail for accurate information entry.

Responsibilities

• Coordinate appointments for multiple dealerships and ensure timely customer contact.
• Identify and qualify customer opportunities in service and customer care.
• Make 85+ service calls per day.

Skills

Customer service excellence

Pleasant voice quality

Attention to detail

Ability to learn software applications

Job description

Job Description

ABOUT US

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than 80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and become part of an organization that values people, performance, and community.

ABOUT THE ROLE

We are expanding and currently seeking BDC Service Appointment Coordinators to join our call center team with Dilawri Group of Companies . The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

Key Responsibilities

• Responsible for appointment coordination for multiple dealerships, ensuring timely customer contact, service prospecting and assisting incoming service customers.
• Identify and qualify customer opportunities for growth and improvement in the area of service and customer care.
• This role provides multiple levels of customer follow-up through several call types and software applications.
• 85+ Service calls minimum is required per day.

ABOUT YOU

• Excel at customer service and enjoy contacting and assisting customers on the telephone.
• Clear and pleasant voice quality is required for telephone communication.
• Attention to detail to ensure all customer requests and information is correctly entered.
• Ability to learn multiple software applications.
• Focus on exceptional customer service.
• Previous service experience is considered an asset.

What We Offer

• Competitive salary and benefits package
• Opportunities for career growth and development
• A support and inclusive work environment
• On-site parking

If you are searching for an opportunity to grow your career while adding value to our team - this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.