Overview & Opportunity
Synonym is a vibrant day‑and‑night café, resto‑bar, and bookshop located on James St. North, Hamilton, celebrating art, design, and culture. We offer specialty coffee, a from‑scratch menu, low‑intervention wine, craft beer, and a curated collection of art books. We are seeking an enthusiastic front‑of‑house professional with a solid specialty coffee background to join our team immediately as we gear up for an exciting season in the James North neighborhood.
Responsibilities
Teamwork
- Bring a positive, collaborative attitude to work, supporting peers and contributing to a welcoming environment.
Service
- Provide a warm, welcoming experience to guests, following service flow guidelines.
- Maintain comprehensive knowledge of the full menu, including rotating wine, craft beer, and the bookshop selection.
- Take ownership of the front‑of‑house (bar, seating area, bookshop), creating a memorable experience for guests.
- Handle guest orders at the counter and tables, inputting accurately into the POS system.
Product Preparation
- Prepare and serve a variety of espresso‑based drinks, pastries, and other beverages quickly and consistently.
- Serve wine and beer, assist with food running, and package books according to brand standards.
- Proactively address any guest concerns to enhance their experience.
Environment
- Routinely clean front‑of‑house areas (bar, tables, floor, equipment, etc.) and replenish supplies (cream, sugar, to‑go packaging).
- Report any potential safety hazards and operational inconsistencies to the manager on duty.
- Follow opening, mid‑day, and closing procedures, signing off duties upon completion.
Other Responsibilities
- Support Synonym’s events and other assigned duties as needed.
Qualifications
- 1+ year of specialty coffee experience in a café/restaurant/bar setting
- Smart Serve Certified; Food Safety Certification preferred
- Legally eligible to work in Canada
- Downtown Hamilton location; flexible hours, full‑time or part‑time available
- Two industry references required
Join us in creating an exceptional experience for our guests and community!
Job Details
- Job Types: Full‑time, Part‑time
- Pay: $17.20–$20.00 per hour
- Expected hours: 30 – 40 per week
Additional Pay
Benefits
Schedule
- 8‑hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location