Banquets - Server

Northland Properties; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

Northland Properties is seeking a talented and caring leader to join our Hospitality Leadership Team across Canada. You will train, mentor, and develop staff while delivering exceptional guest experiences in events and high-volume settings.

Responsibilities include leading banquet and service teams, coordinating with event hosts, managing scheduling and costs, and ensuring flawless execution from setup to teardown. A passion for hospitality and team development is essential.

Qualifications

• Exceptional guest service and guest satisfaction focus.
• Attention to detail in event setup, service, and billing.
• Leadership skills to rally teams during big events and conflicts.
• Ability to manage multiple variables: food, costs, pricing, scheduling.
• Proactive problem-solving for internal and external issues.

Responsibilities

• Ensure rooms and events are executed with high quality and detail.
• Lead floor staff, ensure uniforms and guest service standards.
• Coordinate with event coordinators/hosts, address questions during service.
• Lead on event supervision and execution from setup to teardown.
• Manage client interactions, meetings, contracts, and invoicing.
• Provide feedback and coaching to banquet team and staff.
• Oversee AV, room setup, bar, scheduling and labor costs.

Skills

Exceptional guest service

Attention to detail

Leadership skills

Multitasking

Problem-solving

Communication skills

Stamina

Team respect & motivation

Positive feedback & coaching

Inspiration & enthusiasm

Job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor and develop you further into your career, while supporting your life goals.

Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way.

Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail.

Key Responsibilities

• Ensure tables are decorated correctly, food is presented well, and service goes off without a hitch
• Manage the floor staff, ensure team members are dressed in uniform and delivering exceptional guest service in a friendly yet speedy manner
• Work directly with the event coordinators or hosts, problem solve in the moment when addressing questions or concerns that may arise during or before service.
• Be the lead on event supervision and execution
• Manage clients in an efficient yet organized manner including setting up meetings, forwarding contracts, billing, etc.
• Deliver feedback and coaching to banquet team
• Provide full room set-ups including A.V. and bar
• Ensure rooms are checked and maintained throughout the service
• Manage the bar and liquor orders
• Manage scheduling and labor costs
• Handle administration duties including (but not limited to) invoicing and A/R, contracts, customer service (email and phone inquiries)
• Demonstrate leadership by building positive team morale

Key Requirements

• Exceptional guest service skills
• Attention to detail
• Leadership skills that rally the team during big events while resolving conflicts and getting the job done - lead by example
• Ability to manage multiple variables - the food, the costs, pricing, scheduling and more
• Impromptu problem-solving skills when dealing with internal and external conflict
• Exceptional communication skills, providing leadership to staff and managing guests
• High stamina (as you will be on their feet most of the day)
• Desire and ability to earn the respect of your team
• Ability to create a positive working environment and provide ongoing positive feedback to colleagues
• Enthusiastic and inspiring

Opportunities

With our company, you will have the opportunity to:

• Grow your career in our rapidly expanding company
• Cultivate your own development by working with other leaders
• Attend leadership development seminars and conferences

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Northland Restaurant Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Northland Restaurant Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Northland Restaurant Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [e-mail]. Northland Restaurant Group takes seriously its obligations under the Human Rights Code.