Banquet Captain - Hilton Garden Inn & Homewood Suites Ottawa Downtown - Ottawa, Canada

Concord Hospitality Enterprises; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A hospitality company in Ontario is seeking a Banquet Captain responsible for leading banquet events and ensuring exceptional guest service. Candidates should have at least 2 years of experience in a high-end environment and strong communication skills. This full-time position offers competitive wages, a comprehensive benefits package, and opportunities for career advancement.

Benefits

Competitive wages

Medical/dental/vision plans

Tuition assistance

Discounted room rates

Training & development opportunities

Qualifications

• 2 years of banquet experience in a high-end establishment.
• Smart Serve Certification is required.
• Must be able to work flexible hours including weekdays, evenings and weekends.

Responsibilities

• Provide exceptional guest service to all customers.
• Lead the team with motivation and direction.
• Greet guests and accommodate their needs.

Skills

Exceptional knowledge and passion of food & beverage

Exceptional communication skills

Strong discernment and confidentiality

Team-focused work environment

Tools

POS system (Micros preferred)

Job description

Posting Details

• Posted on October 31, 2025
• Closed: November 20, 2025

Location

Ontario, HW Ottawa (On-site, Banquet, Full-Time)

Description

We are hiring a Banquet Captain!

The Banquet Captain plays a key leadership role in the successful execution of banquet events, ensuring seamless service and exceptional guest experiences. Responsible for supporting banquet staff, coordinating event logistics, and maintaining high standards of hospitality, the Banquet Captain serves as the primary liaison between the banquet team, kitchen, and event organizers. This role demands strong organizational skills, attention to detail, and a passion for delivering memorable events.

Responsibilities

• Provide exceptional guest service to all customers.
• Leads the team with motivation and direction and assures that all standards of quality are in place.
• Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.
• Deliver food and beverages from staging areas to guests as needed to assist the team.
• Assist other servers during peak periods in delivering food and guest requests.
• Train others on serving plated, and reception style meal services.
• Anticipate guest’s needs and monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Oversee setup, execution, and clean-up for all events.
• Perform side work to prepare for upcoming events.
• Assure all service areas are kept clean and safe at all times.

Requirements

• 2 years of banquet experience in a high-end establishment.
• Exceptional knowledge and passion of food & beverage.
• Have an outgoing personality, a polished image and exceptional communication skills; emphasis on professional, seamless guest service.
• Strong discernment with a high degree of confidentiality.
• Strong communication skills; supporting and encouraging a team-focused work environment.
• Must be able to work flexible hours including weekdays, evenings and weekends.
• Smart Serve Certification is required.
• Experience using a client information database and POS system (Micros experience is a preferred asset).
• Able to lift, push and pull, and carry up to 50 lbs.
• Able to stand for long periods of time.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the best associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Artificial Intelligence (AI) is not used to screen, assess and select applicants.

Salary: $20.21 CAD/Hour