Banking Services Associate (Hybrid)

NATIONAL BANK OF CANADA; Edmonton; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Edmonton seeks a professional for a Permanent Full-Time role in Private Banking. You will support bankers with administrative tasks, enhance customer satisfaction, and optimize client interactions. The ideal candidate possesses a three-year diploma and relevant experience in banking. This position offers a hybrid work model, a competitive benefits package, and opportunities for professional growth.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Telemedicine service

Opportunities for community involvement

Qualifications

• Three years of relevant experience in banking or financial services.
• Knowledge of banking, investment, and financing products.

Responsibilities

• Support the Private Banker with administrative and customer service tasks.
• Ensure customer satisfaction by developing personalized relationships.
• Optimize customer interventions and identify sales opportunities.
• Open commercial and personal accounts for clients.
• Monitor client files diligently for efficiency.
• Participate in improving operational processes.
• Identify risks in Wealth Management activities.
• Provide clients with suitable products and services.
• Conduct initial analysis of financial information for customer financing requests.
• Ensure deadlines are met for loans and investments.
• Maintain effective communication with stakeholders.
• Work closely with affluent clientele while displaying professionalism.
• Work independently in a dynamic environment with strong organizational skills.

Skills

Communication

Driving Results

Teamwork

Accountability

Client-focused

Empathy

Initiative

Humility

Education

Three-year college diploma or equivalent

Job description

Attendance Hybrid Job number 29590 Category Professional Status : Permanent Type of Contract Permanent Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 19-Nov-2025 Area(s) of interest : Advisory services, Personal banking Location(s) : Edmonton

Private Banking 1859 provides a boutique, red carpet experience to ultra-high net worth clients with personal banking and business needs as well as wealth management, estate and tax planning.

Private Banking 1859 is part of National Bank of Canada - an award-winning employer, headquartered in Montreal with over 21,000 employees.

We are looking for a professional candidate dedicated to the highest standards of customer service to join our team.

This position reports to the Manager of Client Services, Private Banking 1859.

Your Job

• Support the Private Banker by providing various administrative as well as customer service tasks assigned by the manager.
• Ensure customer satisfaction and loyalty by developing a personalized relationship that meets the needs of each client.
• Optimize customer interventions and identify sales opportunities.
• Open commercial and personal accounts and perform various transactions on behalf of clients.
• Contribute to the efficiency of administrative and financial activities by rigorously monitoring client files.
• Actively participate in bringing operational efficiency and necessary improvement to processes.
• Identify all risks inherent to the Wealth Management sector's activities.
• Provide clients with products or services that can meet their needs.
• Perform preliminary analysis, compilation, verification, and indexation of the financial information and tax structures required to process customer financing requests, in accordance with standards established by the credit center.
• Ensure adherence to deadlines (loans, investments, interest income).
• Establish and maintain effective communication with the various stakeholders involved in the files.
• Work closely with affluent and influential clientele while displaying a high degree of poise and professionalism.
• Work independently in a dynamic work environment through strong administration, organizational, planning, and time management skills.

Your Team

To effectively serve this distinctive clientele in a high-potential market, you are part of a passionate, committed, and dedicated team. You work closely with members of the sector and report to the Manager of Client Services, Private Banking 1859. We aim to offer you maximum flexibility in your work to support your quality of life. This includes hybrid work arrangements (both in-office and remote), flexible scheduling to balance professional and personal life, and flexible time off during moments that matter.

Requirements

• A completed three-year college diploma or equivalent academic background related to the field of activity, along with three years of relevant experience.
• Knowledge of banking, investment, and financing products.

Languages: English

Skills

Communication Driving Results Teamwork Accountability Client-focused Empathy Initiative Humility

Your Benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. Health and wellness program, including many options Flexible group insurance Generous pension plan Employee Share Ownership Plan Employee and Family Assistance Program Preferential banking services Opportunities to get involved in community initiatives Telemedicine service Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!