banking operations manager

RBC Dominion Securities; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto seeks a Branch Operations Manager to enhance operational support for the management and advisor teams. This role involves overseeing daily branch operations, ensuring compliance standards, and managing training initiatives. Ideal candidates will have a strong background in securities and exceptional communication skills. Join a dynamic team committed to delivering exceptional client services.

Benefits

Comprehensive Total Rewards Program

World-class training program in financial services

Supportive leadership development opportunities

Qualifications

• Exceptional written and verbal communication skills in English.
• Meticulous attention to detail and excellent time management skills.
• Ability to complete duties independently.

Responsibilities

• Implement Branch Director's vision for management efficiency.
• Manage daily administrative operations, including transaction approvals.
• Assist with the training of new branch support staff.
• Ensure compliance with internal control requirements.
• Manage branch technology access and troubleshooting.
• Oversee sales support operations within the branch.

Skills

Adaptability

Banking Products

Branch Banking

Communication

Cross-Selling

Customer Interactions

Customer Needs

Problem Management

Teller Operations

Education

Completion of the Canadian Securities Course (CSC)

Completion of Conduct & Practices Handbook (CPH)

Job description

Branch Operations Manager

Title posted on CareerBeacon - Branch Operations Manager

Posted on October 26, 2025 by Employer: RBC Dominion Securities

Job details

RBC Dominion Securities Metro Toronto is looking for a Branch Operations Manager to join the region. The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfills a diverse role which includes liaising with internal departments, providing software and process‑related training, and managing the branch facilities and equipment.

What will you do?

• Implement Branch Director's vision and ensure branch is efficiently and effectively managed.
• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verifying and actioning requests submitted by sales support staff, verifying documentation and approving account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.
• Managing sales support within the branch.

What do you need to succeed?

Must‑have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH).
• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.
• A professional approach to all situations to create a positive working environment.
• Ability to complete duties independently, seeking out own answers and solutions.

Nice‑to‑have

• Knowledge of RBC Dominion Securities' systems and procedures, an asset.
• Experience in the securities industry is an asset.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• A world‑class training program in financial services.

Job Skills

Adaptability, Banking Products, Branch Banking, Communication, Cross‑Selling, Customer Interactions, Customer Needs, Problem Management, Teller Operations

Additional Job Details

• Address: 2345 YONGE ST, TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-10-14
• Application Deadline: 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Advertised until

2025-11-25