banking operations manager

RBC Dominion Securities; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial institution seeks a Branch Operations Manager in Thunder Bay to provide operational support and manage compliance standards. Key responsibilities include overseeing daily operations and training staff. Candidates should possess the CSC and CPH qualifications along with strong communication skills. This role offers competitive hourly pay and permanent, full-time employment.

Benefits

Comprehensive Total Rewards Program

Performance bonuses

World-class training program

Qualifications

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) required.
• Exceptional written and verbal communication skills in English.
• Ability to complete duties independently and seek own answers.

Responsibilities

• Implement Branch Director's vision and ensure efficient management.
• Manage daily operations of the branch and approve transactions.
• Assist with training new support staff.
• Ensure compliance and internal control requirements are met.
• Manage sales support within the branch.

Skills

Attention to detail

Communication

Adaptability

Problem Management

Education

Completion of the Canadian Securities Course (CSC)

Conduct & Practices Handbook (CPH)

Job description

Job details

Title: Branch Operations Manager

Employer: RBC Dominion Securities

Location: Thunder Bay, ON, Canada

Posted: 2025-10-22

Overview: The RBC Dominion Securities Management team located in Thunder Bay is looking for a Branch Operations Manager to join their team. The Branch Operations Manager fulfills a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfills a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

Responsibilities

• Implement Branch Director's vision and ensure the branch is efficiently and effectively managed.
• Manage the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verification and action on requests submitted by sales support staff, verification of documentation and approval of account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.
• Manage sales support within the branch.

What you need to succeed

• Must-have: Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH).
• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.
• A professional approach to all situations to create a positive working environment.
• Ability to complete duties independently, seeking out own answers and solutions.

Nice-to-have

• Knowledge of RBC Dominion Securities' systems and procedures, an asset.
• Experience in the securities industry is an asset.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

• Adaptability
• Banking Products
• Branch Banking
• Communication
• Cross-Selling
• Customer Interactions
• Customer Needs
• Problem Management
• Teller Operations

Additional Job Details

• Address: 1001 William St, Thunder Bay, ON
• Work location: On site
• Salary: $35.90 to $86.54 per hour
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Vacancies: 1
• Source: CareerBeacon

Advertised until

2025-11-21

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Equal Employment Opportunity

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. We strive to foster a workplace based on respect, belonging and opportunity for all.

Application process: View the full job posting on CareerBeacon.