Banking Customer Experience Specialist — Flexible Hours & Growth

Scotiabank; Cobourg; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading banking institution is looking for a Senior Customer Experience Associate in Cobourg. This role involves delivering exceptional customer service, assisting in financial needs, and leveraging digital banking technologies. Ideal candidates should possess strong customer service skills and the ability to engage customers effectively. Competitive compensation and career growth opportunities are offered.

Benefits

Collaborative team environment

Professional development opportunities

Competitive compensation and benefits

Qualifications

• Ability to build strong customer relationships and deliver excellent service.
• Eager to learn and determined to succeed.
• Experience in sales and providing financial advice is beneficial.

Responsibilities

• Act as a lobby leader; triage and assist customers.
• Identify and fulfill simple sales opportunities.
• Nurture long-lasting customer relationships.
• Demonstrate success in a performance-based environment.

Skills

Strong customer service skills

Flexibility in schedule

Technical skills with digital banking

Experiences in conducting simple sales

Professional and friendly assistance

Job description

A leading banking institution is looking for a Senior Customer Experience Associate in Cobourg. This role involves delivering exceptional customer service, assisting in financial needs, and leveraging digital banking technologies. Ideal candidates should possess strong customer service skills and the ability to engage customers effectively. Competitive compensation and career growth opportunities are offered.