Banking Customer Experience Specialist

BMO; St. Albert; On-site; CAD 34,000 - 48,000; Full time

Job summary

A leading financial institution in Canada is seeking a Retail Banking Associate to deliver exceptional service. Responsibilities include identifying customer needs, supporting banking requests, and contributing to branch objectives. Ideal candidates have a strong interpersonal background, are confident in using technology, and are eager to help customers. This is an entry-level position with competitive salary and benefits.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• No prior experience necessary; post-secondary degree or certification is desirable.
• Confident and experienced in using digital applications.
• Strong interpersonal skills to build rapport with customers.

Responsibilities

• Identify customer needs and provide financial advice.
• Support customer requests and handle transactions.
• Contribute to meeting branch business objectives and customer experience.

Skills

High-level knowledge of financial products

Confident use of technology

Strong interpersonal skills

Problem-solving and flexible thinking

Education

Post-secondary degree or certification in a related field

Job description

A leading financial institution in Canada is seeking a Retail Banking Associate to deliver exceptional service. Responsibilities include identifying customer needs, supporting banking requests, and contributing to branch objectives. Ideal candidates have a strong interpersonal background, are confident in using technology, and are eager to help customers. This is an entry-level position with competitive salary and benefits.