Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Prince George; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Prince George is seeking a Customer Service Officer to support Relationship Managers and provide exceptional service to customers. Candidates should have a high school education, preferred undergraduate degree, and 1+ years of experience in the Financial Services sector. The role involves credit administration, customer interaction, and networking to enhance service delivery. Competitive total rewards package offered.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• Deliver legendary service at every interaction.
• Facilitate customer requests and resolve queries.
• Act as a first point of contact on credit administrative matters.

Responsibilities

• Support Relationship Managers with administrative matters.
• Identify and cross-sell products and services.
• Provide effective credit administration for the portfolio.

Skills

Customer service

Credit administration

Communication skills

Relationship management

Education

High school education; undergraduate degree preferred

1+ years of related experience within the Financial Services industry

Job description

A leading financial institution in Prince George is seeking a Customer Service Officer to support Relationship Managers and provide exceptional service to customers. Candidates should have a high school education, preferred undergraduate degree, and 1+ years of experience in the Financial Services sector. The role involves credit administration, customer interaction, and networking to enhance service delivery. Competitive total rewards package offered.