Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Lethbridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian financial institution is seeking a Customer Experience Associate in Lethbridge, Alberta. The role involves processing transactions and ensuring excellent customer experiences through effective communication and problem-solving skills. Candidates should have a high school diploma and strong organizational skills. This position offers competitive benefits and opportunities for career development.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• High School diploma and / or 1+ years of relevant experience.
• Dynamic communicator with established customer experience skills.
• Strong administration and planning skills to work in a fast-paced environment.

Responsibilities

• Process financial transactions like deposits and withdrawals.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers' concerns using standard procedures.

Skills

Customer experience skills

Strong communication

Organizational skills

Detail oriented

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading Canadian financial institution is seeking a Customer Experience Associate in Lethbridge, Alberta. The role involves processing transactions and ensuring excellent customer experiences through effective communication and problem-solving skills. Candidates should have a high school diploma and strong organizational skills. This position offers competitive benefits and opportunities for career development.