Banking Customer Experience Specialist

TD; Eastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Associate to provide excellent customer experiences through processing financial transactions and advising on banking solutions. The ideal candidate will have a High School diploma, relevant experience, and strong customer service skills. This role requires proficiency in MS Office and the ability to work in a team-oriented environment.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• High School diploma and / or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions accurately and within regulations.
• Understand customer needs and recommend suitable solutions.
• Achieve assigned goals and promote banking solutions.

Skills

Administration skills

Organizational skills

MS Office proficiency

Customer service skills

Attention to detail

Time management

Education

High School diploma

Undergraduate degree or equivalent

Job description

A leading financial institution is seeking a Customer Experience Associate to provide excellent customer experiences through processing financial transactions and advising on banking solutions. The ideal candidate will have a High School diploma, relevant experience, and strong customer service skills. This role requires proficiency in MS Office and the ability to work in a team-oriented environment.