Banking Customer Experience Specialist

TD; Canada; On-site; CAD 43,000 - 54,000; Full time

Job summary

A leading financial institution in Drummondville, Quebec, is seeking a Customer Experience Associate. In this role, you will be responsible for processing financial transactions accurately, understanding customer needs, and providing exceptional service. The ideal candidate will possess strong organizational skills, a high school diploma, and experience in customer service. Join our team to help enhance customer experiences and achieve business objectives in a supportive environment.

Benefits

Health and well-being benefits

Savings and retirement programs

Competitive benefits plan

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office.

Responsibilities

• Process financial transactions accurately following procedures.
• Understand and determine customer needs to recommend appropriate solutions.
• Achieve assigned goals by promoting banking solutions.

Skills

Organizational skills

Customer service skills

Time management

Initiative

Detail-oriented

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading financial institution in Drummondville, Quebec, is seeking a Customer Experience Associate. In this role, you will be responsible for processing financial transactions accurately, understanding customer needs, and providing exceptional service. The ideal candidate will possess strong organizational skills, a high school diploma, and experience in customer service. Join our team to help enhance customer experiences and achieve business objectives in a supportive environment.