Banking Customer Experience Lead, Tech-Savvy & Team-Focused

Scotiabank; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading banking institution in Ottawa seeks a Senior Customer Experience Associate to enhance customer relationships and support sales. This role involves being a lobby leader, assisting with sales opportunities, and promoting digital banking services, requiring strong communication and interpersonal skills. Successful candidates will have prior banking experience and a willingness to work flexible hours, ensuring exceptional customer service and contributing to team success.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

A collaborative team environment

Qualifications

• Willing to assist customers in a professional, friendly and efficient manner.
• Experience with conducting simple sales and providing financial advice.
• Strong technical skills to promote digital banking options.

Responsibilities

• Act as a lobby leader ensuring customer assistance.
• Identify and fulfill simple sales opportunities.
• Build strong customer relationships to deliver excellent service.

Skills

Customer relationship building

Sales experience

Digital banking knowledge

Communication skills

Flexibility

Job description

A leading banking institution in Ottawa seeks a Senior Customer Experience Associate to enhance customer relationships and support sales. This role involves being a lobby leader, assisting with sales opportunities, and promoting digital banking services, requiring strong communication and interpersonal skills. Successful candidates will have prior banking experience and a willingness to work flexible hours, ensuring exceptional customer service and contributing to team success.