Banking Customer Experience Associate

BMO Financial Group; Mississauga; On-site; CAD 34,000 - 48,000; Full time

Job summary

A major financial services organization in Mississauga is looking for a customer-oriented individual for a retail banking role. The position involves providing exceptional service to clients, identifying their financial needs, and working collaboratively within the branch. Ideal candidates will have strong interpersonal skills, a desire to help customers, and a post-secondary degree is desirable. The salary range for this position is between $34,750 and $47,250.

Qualifications

• Desire to help customers and deliver personalized experiences.
• Confident in using social media and digital applications.
• Basic knowledge of sales and business banking solutions.
• Strong communication skills, both verbal and written.

Responsibilities

• Identify customer needs and provide financial advice.
• Support customer requests for banking services.
• Engage customers in banking conversations to identify opportunities.
• Contribute to branch business results and customer experience.
• Follow through on compliance processes to safeguard customer assets.

Skills

Customer service orientation

Strong interpersonal skills

Problem-solving

Digital literacy

Collaboration

Professional presence

Education

Post-secondary degree or certification in related field

Job description

A major financial services organization in Mississauga is looking for a customer-oriented individual for a retail banking role. The position involves providing exceptional service to clients, identifying their financial needs, and working collaboratively within the branch. Ideal candidates will have strong interpersonal skills, a desire to help customers, and a post-secondary degree is desirable. The salary range for this position is between $34,750 and $47,250.