Banking Customer Advocate & Solutions Guide

BMO Financial Group; Kamloops; On-site; CAD 34,000 - 45,000; Full time

Job summary

A leading financial institution seeks candidates for a customer-focused banking role in Kamloops. The ideal candidate will assist with banking services, meet customer needs, and work collaboratively within a team. No prior experience is necessary, and a post-secondary degree or certification is desirable. Competitive salary ranges from $34,750.00 to $44,900.00. Join us to help deliver exceptional banking experiences.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.

Responsibilities

• Identifies customer needs and initiates referrals to colleagues.
• Supports customer requests for banking services, including handling transactions and customer inquiries.
• Acts as a key member of a collaborative and versatile branch team.

Skills

Customer service

Interpersonal skills

Digital tools proficiency

Problem-solving

Collaboration skills

Education

Post-secondary degree or certification in related field

Job description

A leading financial institution seeks candidates for a customer-focused banking role in Kamloops. The ideal candidate will assist with banking services, meet customer needs, and work collaboratively within a team. No prior experience is necessary, and a post-secondary degree or certification is desirable. Competitive salary ranges from $34,750.00 to $44,900.00. Join us to help deliver exceptional banking experiences.