Banking Client Experience Specialist

CIBC; Saguenay; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution in Canada is looking for a Client Service Representative who will assist clients with their banking needs. This role involves engaging with clients, resolving issues, and leveraging technology to enhance customer experience. The ideal candidate is passionate about people and is eager to contribute to their clients' financial goals. Full-time on-site work is required.

Benefits

Competitive salary

Incentive pay

Benefits program

Wellbeing support

Defined benefit pension plan

Employee share purchase plan

Qualifications

• Passionate about helping clients achieve their financial goals.
• Flexible to work at multiple banking centres when required.

Responsibilities

• Help clients manage their accounts and connect them to the right team members.
• Actively listening and solving client issues.
• Introduce clients to mobile banking applications and services.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading financial institution in Canada is looking for a Client Service Representative who will assist clients with their banking needs. This role involves engaging with clients, resolving issues, and leveraging technology to enhance customer experience. The ideal candidate is passionate about people and is eager to contribute to their clients' financial goals. Full-time on-site work is required.