Banking Client Experience Specialist

CIBC; Red Deer; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading financial institution in Red Deer is seeking a Client Service Representative who is dedicated to delivering exceptional client experiences. In this role, you will assist clients with banking needs while maintaining a client-first approach. The ideal candidate should have strong interpersonal skills, flexibility to work varying hours, and a passion for helping others achieve their financial goals. This position offers a competitive salary and opportunities for personal growth.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Paid development day

Qualifications

• Proven experience in client service within a banking or financial services environment.
• A genuine commitment to client-first values and strong interpersonal skills.
• Flexibility to work at multiple banking centers.

Responsibilities

• Assist clients with daily banking needs and transactions.
• Connect clients to appropriate CIBC team members for their financial goals.
• Leverage technology to enhance client interactions and banking experience.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading financial institution in Red Deer is seeking a Client Service Representative who is dedicated to delivering exceptional client experiences. In this role, you will assist clients with banking needs while maintaining a client-first approach. The ideal candidate should have strong interpersonal skills, flexibility to work varying hours, and a passion for helping others achieve their financial goals. This position offers a competitive salary and opportunities for personal growth.